Multi-Specialty Physician Practice Operational Leader

Company Overview

LECOM Medical Center and Behavioral Health Pavilion is a fully accredited healthcare facility dedicated to providing comprehensive inpatient, outpatient, emergency, and outpatient care. We are committed to high-quality patient care and behavioral health excellence.

Position Summary

The Multi-Specialty Physician Practice Operational Leader is responsible for the overall operational performance, growth, access, and service excellence of a multi-specialty physician practice. This leadership position provides strategic and day-to-day operational oversight across multiple medical specialties, ensuring that clinical, administrative, financial, and patient experience objectives are aligned with organizational goals.

The Operational Leader partners closely with physicians, advanced practice providers, clinical and administrative staff, hospital leadership, revenue cycle teams, and other system stakeholders to optimize practice operations, improve patient access and experience, strengthen provider engagement, and achieve financial and operational performance targets.

This position requires a strong understanding of physician practice operations, healthcare finance, provider relations, workforce management, patient access, quality improvement, and ambulatory care delivery.

Essential Duties and ResponsibilitiesPractice Operations

· Provide comprehensive operational leadership for assigned multi-specialty physician practices.

· Establish and maintain consistent operational standards, workflows, policies, and performance expectations across specialties.

· Identify operational barriers and implement solutions that improve efficiency, productivity, patient flow, and provider satisfaction.

· Ensure practices have appropriate staffing, resources, equipment, technology, and support systems to meet operational and clinical needs.

· Monitor daily operations and proactively address issues affecting patient care, access, provider performance, or staff effectiveness.

· Promote standardization of processes while recognizing the unique operational requirements of individual specialties.

Physician and Provider Leadership

· Develop strong, collaborative relationships with physicians, advanced practice providers, and practice leadership.

· Serve as a primary operational liaison between providers and organizational leadership.

· Partner with physicians on practice strategy, growth initiatives, provider recruitment, retention, and performance improvement.

· Support development and implementation of provider productivity and performance expectations.

· Review provider schedules, templates, productivity, access, utilization, and other operational metrics.

· Facilitate resolution of operational concerns and provider issues in a timely and professional manner.

· Financial and Performance Management

Promote a culture of accountability, collaboration, communication, and continuous improvement.

· Develop, monitor, and manage operating budgets for assigned practices.

· Monitor financial performance, including revenue, expenses, provider productivity, staffing costs, and other key financial indicators.

· Identify opportunities to improve financial performance while maintaining high-quality patient care and service.

· Analyze practice performance and develop corrective action plans when targets are not achieved.

· Monitor physician and APP productivity using appropriate measures, including visits, procedures, wRVUs, collections, access, and other specialty-specific metrics.

· Partner with revenue cycle leadership to address billing, coding, denials, documentation, charge capture, and accounts receivable opportunities.

· Participate in annual budgeting, forecasting, capital planning, and business planning.

Access, Scheduling, and Patient Experience

· Establish and monitor access standards across specialties.

· Optimize provider schedules, appointment templates, utilization, and patient flow.

· Identify opportunities to reduce wait times, improve appointment availability, decrease cancellations and no-shows, and improve continuity of care.

· Monitor patient experience data and implement initiatives to improve service excellence.

· Address patient concerns and operational complaints in collaboration with appropriate leadership.

· Ensure patient-centered practices are incorporated into operational decision-making.

Workforce and Staff Management

· Provide leadership and oversight for practice administrative and clinical support staff.

· Assess staffing needs and develop appropriate staffing models based on patient volume, specialty requirements, provider productivity, and organizational standards.

· Partner with Human Resources on recruitment, onboarding, performance management, employee relations, and retention.

· Establish clear expectations and accountability for practice managers, clinic leads, and other operational leaders.

· Promote employee engagement, professional development, teamwork, and a positive work environment.

· Ensure appropriate training and competency development for practice staff.

Growth and Strategic Development

· Develop and execute strategies to grow multi-specialty physician practices and expand access to services.

· Evaluate opportunities for new providers, specialties, locations, services, equipment, and clinical programs.

· Develop business cases and operational plans for growth initiatives.

· Analyze market, referral, patient volume, provider capacity, and competitive information to identify opportunities.

· Collaborate with physician leadership and system executives to support strategic priorities and service-line development.

· Assist with physician recruitment and integration of new providers into the practice.

Quality, Compliance, and Risk Management

· Ensure compliance with applicable federal and state regulations, accreditation requirements, organizational policies, and payer requirements.

· Promote adherence to clinical and operational policies and procedures.

· Monitor quality, safety, regulatory, and compliance metrics.

· Partner with quality, compliance, risk management, and clinical leadership to address identified concerns.

· Support implementation of corrective and preventive actions when performance or compliance issues are identified.

· Maintain appropriate confidentiality and safeguard patient, employee, and organizational information.

Data Analytics and Continuous Improvement

· Establish and monitor key performance indicators for assigned practices.

· Use data to identify trends, opportunities, and operational challenges.

· Develop dashboards and routine reports to communicate practice performance to providers and leadership.

· Lead or participate in process improvement initiatives using recognized improvement methodologies.

· Evaluate the effectiveness of implemented changes and make adjustments based on results.

· Promote a culture of data-driven decision-making and continuous improvement.

Organizational Collaboration

· Collaborate with hospital and health system departments including finance, human resources, information technology, revenue cycle, marketing, quality, compliance, supply chain, facilities, and clinical operations.

· Coordinate activities across specialties and locations to maximize organizational resources.

· Participate in organizational committees, leadership meetings, and strategic planning activities as assigned.

· Promote integration between ambulatory practices, hospital services, ancillary services, and other areas of the health system.

Key Performance Expectations

The Multi-Specialty Physician Practice Operational Leader will be accountable for measurable improvement and sustained performance in areas including:

· Provider productivity and performance

· Patient access and appointment availability

· Practice financial performance

· Revenue cycle performance

· Staffing efficiency and retention

· Patient satisfaction and experience

· Provider engagement and satisfaction

· Quality and regulatory compliance

· Operational efficiency and standardization

· Practice growth and service development

· Employee engagement

· Successful implementation of strategic initiatives

QualificationsRequired

· Bachelor’s degree in healthcare administration, business administration, clinical, public health, or a related field.

· Minimum of 5 years of progressively responsible experience in healthcare operations, preferably physician practice or ambulatory care management.

· Demonstrated experience managing physicians, advanced practice providers, and multidisciplinary healthcare teams.

· Strong understanding of physician practice financial and operational performance.

· Demonstrated ability to analyze data and translate performance information into operational action.

· Strong leadership, communication, organizational, and problem-solving skills.

Preferred

· Master’s degree in Healthcare Administration, Business Administration, Public Health, or related field.

· Experience overseeing multiple medical specialties or geographically distributed physician practices.

· Experience with physician compensation models, wRVU productivity, practice acquisitions, integration, or service-line development.

· Experience with electronic health records and healthcare analytics platforms.

· Experience in a health system or integrated delivery network environment.

Leadership Competencies

The successful candidate will demonstrate:

· Strategic Thinking: Understands the broader organizational environment and translates strategic priorities into operational plans.

· Physician Partnership: Builds trust and productive relationships with physicians and APPs while maintaining appropriate accountability.

· Operational Excellence: Consistently identifies opportunities to improve efficiency, access, quality, and financial performance.

· Financial Acumen: Understands healthcare economics and uses financial information to guide operational decisions.

· Data-Driven Leadership: Uses meaningful metrics to assess performance, identify trends, and drive improvement.

· Change Management: Effectively leads teams through organizational, technological, and operational change.

· Communication: Communicates clearly and effectively with providers, employees, executives, patients, and other stakeholders.

· Accountability: Establishes clear expectations, monitors performance, and follows through on commitments.

· Collaboration: Builds effective partnerships across specialties, departments, and organizational levels.

· Patient-Centered Leadership: Maintains focus on access, quality, safety, and the overall patient experience.

LECOM Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, genetics, national origin, ancestry, religion, creed, gender identity, gender expression, marital status, family status, sexual orientation, citizenship status, veterans status, political affiliation, age, disability, or any other characteristic protected by law.

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Pet insurance
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $126,931 - $236,939