Tour Administrator

Company Overview
Leatherstocking Timber Products is a renowned split mill dedicated to producing the highest quality turning blanks and custom wood turning materials. We specialize in crafting durable, aesthetically appealing wood pieces for contractors and woodworking enthusiasts who demand excellence and resilience in their materials. Join our team and be part of a company that values craftsmanship, quality, and innovation.

Job Overview
We are seeking a dynamic and detail-oriented Tour Administrator to join our team. In this role, you will manage customer communications, support the planning of tours and related activities, and actively lead tours. Your enthusiasm for hospitality and travel industry expertise will help ensure seamless experiences for our customers. This position offers an exciting opportunity to develop your organizational skills within a vibrant, customer-focused environment.

Responsibilities

• Administer booking processes ensuring all arrangements align with customer preferences and mill operations.
• Communicate effectively with customers to understand their needs and provide personalized planning.
• Coordinate part-time tour guide schedules ensuring that operating hours are covered.
• Coordinate with production to maintain inventory levels in Visitor Center gift shop.
• Engage local business, hotels and booking agencies to promote tour packages.
• Lead tours with an enthusiasm for the process and products to ensure five star reviews.
• Maintain detailed records of customer interactions, bookings, and itineraries to ensure accuracy and accountability.
• Support sales efforts by providing excellent customer service, answering inquiries, and promoting tour packages.

Requirements

• Ability to adapt quickly to changing schedules and customer needs while maintaining attention to detail.
• Ability to travel locally is required.
• Evening and weekend availability is required.
• Excellent customer communication skills, both written and verbal, with a focus on delivering exceptional customer experience.
• Proven experience in a customer service role within the hospitality industry.
• Strong organizational skills with the ability to manage multiple bookings and schedules simultaneously.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Pay: $20.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Application Question(s):

• Are you available evenings and weekends?

Experience:

• hospitality customer service: 2 years (Required)

Ability to Commute:

• Oneonta, NY 13820 (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person

Salary : $20 - $25