What are the responsibilities and job description for the Customer Service and Sales Representative position at Learntastic?
About LearnTastic
LearnTastic is a fast-growing online education platform providing accredited continuing-education and compliance courses for professionals across industries—from healthcare and construction to HR and education. With more than 1,000 courses and over a million learners served, LearnTastic is redefining accessible, self-paced learning. Our mission is to make professional development simple, engaging, and impactful—anytime, anywhere.
As part of our dynamic team, you’ll help shape the learning experiences that empower individuals and organizations nationwide. At LearnTastic, great design isn’t just about usability—it’s about transforming how people learn and grow.
Job Description: We are looking for a driven, customer-focused, and sales-oriented Customer Service & Sales Representative to join our growing team. If you thrive in a people-centric environment where communication, problem-solving, and service excellence matter, we’d love to meet you.
Responsibilities:
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LearnTastic is a fast-growing online education platform providing accredited continuing-education and compliance courses for professionals across industries—from healthcare and construction to HR and education. With more than 1,000 courses and over a million learners served, LearnTastic is redefining accessible, self-paced learning. Our mission is to make professional development simple, engaging, and impactful—anytime, anywhere.
As part of our dynamic team, you’ll help shape the learning experiences that empower individuals and organizations nationwide. At LearnTastic, great design isn’t just about usability—it’s about transforming how people learn and grow.
Job Description: We are looking for a driven, customer-focused, and sales-oriented Customer Service & Sales Representative to join our growing team. If you thrive in a people-centric environment where communication, problem-solving, and service excellence matter, we’d love to meet you.
Responsibilities:
- Proactively prospect and develop new leads via phone, email, and social channels
- Prepare and send quotes/proposals
- Manage a disciplined pipeline within the CRM: log activities, track opportunities, and maintain accurate forecasting
- Coordinate with operations and support teams to ensure smooth onboarding and timely delivery of course access
- Drive renewals, upsells, cross-sells, and promotional campaigns to support revenue growth
- Support virtual events, webinars, and referral initiatives that bring in new business
- Maintain accurate customer data, notes, next steps, and opportunity stages within the CRM
- 1–3 years of experience in inside sales, or account development
- Proven track record of meeting or exceeding pipeline and revenue targets
- Strong communication skills — professional, persuasive, and confident on the phone
- CRM proficiency (HubSpot, Salesforce, or similar) and strong attention to detail
- Highly organized, self-motivated, and comfortable managing multiple opportunities at once
- Competitive base salary plus commission tied to enrollment and revenue performance
- Health benefits (medical, dental, vision) and 401(k) eligibility
- Growth pathway into Account Management or Enterprise Sales roles
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