What are the responsibilities and job description for the Director of Operations position at Leap Brands?
We are working with a growing, multi-unit QSR operator in the Jacksonville market looking to bring on a Director of Operations to lead field execution, develop teams, and drive performance across the region.
This is a hands-on leadership role overseeing multiple locations, responsible for improving store-level operations while building strong District Managers and GMs.
Scope of the role:
- Oversight of a multi-unit market (roughly 8–15 locations depending on structure)
- Direct management of District Managers with full accountability for store performance
- Ownership of P&L across the region including sales, labor, food cost, and profitability
- Partner with ownership and senior leadership on growth strategy and operational improvements
Key responsibilities:
- Drive weekly and monthly performance across all stores, holding teams accountable to KPIs
- Improve labor models, scheduling, and staffing to protect margins and service levels
- Analyze P&Ls and identify gaps in performance, then implement action plans with field teams
- Build and develop District Managers and GMs, focusing on retention and internal promotions
- Standardize operations across locations to ensure consistency in execution and guest experience
- Lead new store openings including hiring, training, and operational setup
- Step into stores when needed to support teams and stabilize underperforming locations
What we’re looking for:
- 5–10 years in QSR or fast casual with strong multi-unit experience
- Currently a Director of Ops, Area Director, or high-performing District Manager ready for the next step
- Experience overseeing District Managers and multiple markets preferred
- Strong financial acumen with full ownership of P&L and cost controls
- Proven ability to improve KPIs like labor %, food cost, ticket times, and overall store profitability
- Hands-on operator who can balance strategy with in-store execution
Why this role:
- Opportunity to step into a high-impact leadership seat with real influence on the business
- Visibility with ownership and ability to help shape growth strategy
- Stable platform with expansion plans in place
Compensation:
Competitive base bonus, aligned with experience
Salary : $115,000 - $140,000