Bilingual Customer Care Specialist (Remote)

Bilingual Customer Care Specialist (Spanish-Speaking)Remote | 30 Hours per Week | Colorado, New Jersey, Pennsylvania & Washington, DCPay: $19.00 per hourAt Leading Edge Extended Learning, we believe every interaction with a family matters.As our Bilingual Customer Care Specialist, you'll be one of the first people our families connect with when they have questions about enrollment, billing, or our programs. We're looking for someone who genuinely enjoys helping others, stays calm under pressure, and thrives in a fast-paced environment where no two days are exactly alike.This is a fully remote position supporting families across multiple states. Candidates must reside in Colorado, New Jersey, Pennsylvania, or Washington, DC and be fluent in both English and Spanish.ScheduleThis is a 30-hour per week position.Monday-Friday12:00 PM - 6:00 PM Eastern10:00 AM - 4:00 PM MountainWhat You'll DoAs a Customer Care Specialist, you'll serve as a trusted resource for families by providing exceptional customer service and helping ensure a smooth experience from registration through ongoing program participation.Responsibilities include:Answer incoming phone calls from families and prospective customersRespond to emails, text messages, and customer inquiries in both English and SpanishAssist families with program registration and enrollmentSupport customers with billing questions, payments, account updates, credits, and invoicesMaintain accurate customer records and detailed account notesMake outbound follow-up calls regarding registrations, payments, and account questionsProcess and manage state childcare subsidy documentation, vouchers, attendance reporting, payment collection, and account follow-upDocument and report technical issues when neededNavigate multiple web-based systems including RingCentral and HubSpotDeliver compassionate, professional, and solution-focused customer service during every interactionCollaborate with teammates while successfully managing responsibilities independentlyPerform additional duties as assignedWhat We're Looking ForRequired Qualifications:High school diploma or equivalentFluent in both English and SpanishAt least one year of call center or high-volume customer service experienceAbility to work Monday through Friday remotely during scheduled hoursStrong computer skills and confidence learning new technologyExcellent written and verbal communication skillsOutstanding organization and attention to detailAbility to multitask while maintaining accuracyProfessional phone etiquette and customer-first mindsetStrong problem-solving and follow-through skillsAbility to work independently in a remote environmentThis position reports directly to the Head of Family Services.BenefitsMedical, Dental, and Vision InsuranceHealthiest You Virtual Care Option401(k) with automatic enrollment after eligibility requirements are metAflac Supplemental Insurance optionsCalm Premium MembershipEmployee Child Care Tuition DiscountEmployee Assistance Program resourcesPaid Holidays (state eligibility applies)State-mandated Paid Sick Leave (amount varies by state)Professional development and ongoing trainingOpportunities for growth within a rapidly expanding organizationOur Consideration/Hiring ProcessWe strive to make our interview process straightforward and transparent.Step 1: Application ReviewStep 2: 30-minute virtual Zoom interview with our Talent SpecialistStep 3: Virtual interview with the Head of Family ServicesStep 4: Employment offer and onboardingSelected candidates will receive an invitation to schedule their initial Zoom interview at a time that works best for their schedule.About Leading Edge Extended LearningLeading Edge Extended Learning partners with schools to provide high-quality before-school, after-school, preschool, and summer learning programs that inspire curiosity, build confidence, and create meaningful experiences for children.Our mission is to support and nurture the whole child to help our students learn and grow. We are committed to cultivating a love of learning that helps students achieve a lifetime of success while providing exceptional service to the families and school communities we serve.If you're passionate about helping people, enjoy solving problems, and want to join a growing organization that values teamwork and outstanding customer service, we'd love to hear from you.Leading Edge Extended Learning is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.