Customer Service Agent

Pay: $19.50 per hour

Needed Coverage: Morning hours, Afternoon hours, Overnight hours

Job Description

Join the LEC Team where connection, fun, and flexibility meet great customer service!

Leading Edge Connections, LLC is a full-service contact center built around people and performance. Our teams thrive on collaboration, innovation, and heart, because great results come from great people.

Do you love helping others, problem solving, and maybe, have a passion for boating and the sea? Then let's get to the details!

Day-to-Day Project Tasks

• Support customers via CRM tools.
• Help boaters by geo-locating them, problem solving, and dispatching the appropriate solution
• Accurately document interactions and follow up on open issues.
• Identify trends or recurring issues and share insights with the team.
• Deliver quick, thoughtful, and empathetic resolutions
  
  

What We’re Looking For

• Previous CRM experience required
• Strong typing, multitasking, and communication skills.
• Confident, positive, team-oriented attitude and a love for helping people.
  
  

If you’re ready to join a team that values energy, excellence, and connection, apply today and let’s make great customer experiences together!

Qualifications

• 1-3 years call center experience required
• Technical experience strongly preferred, experience in current CRMs
• Ability to type 30 wpm with 90% accuracy or above consistently
• Strong messaging communication skills, active listening abilities
• Ability to work independently and utilize resources to resolve customer issues
• Great understanding of text and chat acronyms
• Have excellent grammar, but also know when to use the lingo
• Committed to meeting client metrics & goals/ability to implement actions for improvement
• Must have a High School Diploma or equivalent
  
  

Responsibilities

• Express genuine empathy and concern for your customers' issues and address as if they were your own
• Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or account information
• Ability to identify high-risk customer situations and escalate appropriately without hesitation
• Able to keep up with multiple CRM systems at a time
• Accurately document all required information and call details in the system
• Respond to and resolve open issues in an appropriate timeframe
• Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
• Ability to multi-task using multiple systems
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and fulfillment of hours selected
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested
  
  

Job Type

• 1099 Independent Contractor
  
  

Paid Training

Experience Level

• 1-3 years
  
  

Benefits

• Remote Work From Home
  
  

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