Vet Clinic Administrator

Leader Dogs for the Blind, an international organization based in Rochester Hills, Michigan, has been empowering individuals who are blind or low vision for over 85 years. We provide comprehensive guide dog services and orientation and mobility training, equipping individuals with lifelong skills for safe and independent daily travel. Our life-changing work is provided free of charge, and we are 100% philanthropically funded. Our mission is driven by 191 dedicated team members and more than 1,000 volunteers who advocate alongside our clients to create a more equitable world.

Why work at Leader Dogs for the Blind?

• Medical, Dental and Vision Insurance after 30 days of employment
• Employer paid life insurance
• Employer paid disability insurance
• 401k with employer match
• Flexible spending account
• Paid time off front loaded on first day of employment
• Annual merit-based pay increases
• Dog friendly office
  
  

SUMMARY

This position is responsible for administrative functions and volunteer support across medical departments supporting processes that use veterinary medical terminology to perform tasks, communicate and support documentation and databases. The Vet Clinic Administrator maintains collaborative and cross-functional areas that include breeding and veterinary clinic operations.

Essential Duties And Responsibilities

• Performs a variety of veterinary medical related administrative and clerical duties that involve setting appointments, processing paperwork, updating records, requests for general information material, mailings, photocopying, faxing, phone and email correspondence.
• Serve as a primary user for the operational software including Microsoft Dynamics 365 and volunteer software Volgistics®. Manage operational calendars in Outlook databases.
• Make reminder calls to raisers about upcoming appointments.
• Triaging phone calls.
• Collect supplies for dogs in class and delivery dogs.
• Entering career changes and emailing appropriate people; maintain accurate information on dog status in databases and communicate updates across departments.
• Manage cross departmental communication updates to client services and puppy development regarding the status of graduate return canines. Email notes to Client Services and Puppy Development on grad return exams.
• Complete drug and supply orders.
• Complete initial communication with vet student requests for externship, including scheduling their stay in the residence and collecting appropriate forms and documentation.
• Health certificate compilation, including puppies and graduate dogs. This would include typing up the certificate and submitting it to the appropriate government agency.
• Breeding: managing puppies in flight, and transport of dogs to and from vet offices.
• Collaborates with the volunteer/team engagement department as needed, to identify the need for volunteers as well as interviewing, training, and providing on-going supervision and feedback, support, and recognition of volunteers working within the department.