Front Des/Medical Assistant

InnovaCare Partners, LLC Job Summary The Patient Care Coordinator is the first impression when patients and guests arrive at InnovaCare Health facilities. They also assist patients by assessing, facilitating, planning, and advocating for health needs on an individual and on-going basis. Essential Job Functions Welcomes patients and visitors upon arrival to the clinic. Manages waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays. Manages the front desk workflow and communicates with the MA’s. Manages the providers schedule daily. Maintains accurate registration by obtaining, recording, and updating personal and financial information. Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary. Assists patient with intake processes including scanning required documents. Collects patient’s financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts). May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies. Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines. Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up. Manages medical records (maintains, files/scans, prepares for schedule). Ensures all correspondence is scanned and/or filed in timely manner. Processes requests for medical records release and maintains appropriate logs, etc. Performs all other related duties as assigned. Minimum Required Education, Experience & Skills High school diploma or GED equivalent. Strong customer service focus. Effective written and oral communication skills. Teamwork orientation. Organized and ability to manage competing priorities. Knowledge of medical terminology. Knowledge of ICD-10 and CPT coding. Expert in computer literacy in electronic health record. Ability to react calmly and effectively in emergency situations required. Basic mathematical skills. Safe work practices in a clinic setting. Able to follow through with delegated tasks. Preferred Education, Experience & Skills At least 2-3 years in a medical related customer service role. Bilingual in English/Spanish preferred but not required. Physical & Mental Requirements: (check all that apply) ☐ Required immunizations and vaccinations. Ability to lift to 50 pounds. Ability to push or pull heavy objects using up to 100 pounds of force. Ability to stand or sit for extended periods of time. Ability to use fine motor skills to operate equipment and/or machinery. Ability to properly drive and operate a vehicle. Ability to receive and comprehend instructions verbally and/or in writing. Ability to use logical reasoning for simple and complex problem solving. Occasionally requires exposure to communicable diseases or bodily fluids. Occasional travel for clinic activities may be required (ex. InnovaCare meetings or training). The foundation for InnovaCare was laid in 1998 when President and CEO Richard Shinto, M.D., founded North American Medical Management (NAMM) in California. Since then, InnovaCare Health has continuously evolved and innovated to remain at the forefront of healthcare and deliver cutting-edge solutions to our physicians and team members, patients, and their families. Across InnovaCare, we are united by a shared mission, vision, and values. Our growing company strives to make every member of our diverse team feel fulfilled and valued through their work. Our mission is to transform the lives of the people we serve through compassionate, high-quality care, innovative solutions, and trusted partnerships as we vision a new definition of the standard of excellence in healthcare. Today, InnovaCare operates more than 30 clinics and is recognized as a leader in transforming care delivery. Our approach combines physician-led care models with cutting-edge technology and a focus on personalized, coordinated care to empower providers to succeed in some of healthcare's most challenging environments.