Maitre d'

Maitre d’ – Bar Moon

Description
We seek a polished and dynamic Maitre d’ to lead the front-of-house and guest experience at the soon opening Bar Moon in Post Oak. Moon is an immersive cocktail destination where every detail — from design to service — is crafted to inspire elegance, intrigue, and indulgence.

Bar Moon is the newest addition to The Bastion Collection, a global leader in fine dining and luxury hospitality with a portfolio distinguished by 10 Michelin Stars and 3 Michelin Keys since 2019.

This is a salaried leadership role responsible for FOH operations, reservations, and guest relations, with accountability for both service and beverage programming. The Maitre d’ will act as the face of Bar Moon, setting the tone for hospitality, cultivating the skills of the FOH team, and ensuring seamless, elevated guest experiences. This is also a rare opportunity to be part of the opening team, shaping the standards and culture from day one.

Your Responsibilities:
• Act as the face of Bar Moon, warmly welcoming guests and ensuring a seamless arrival-to-departure experience.
• Lead the FOH team, providing mentorship, coaching, and accountability to sustain Bar Moon’s high standards.
• Inspire and motivate the service team to deliver refined hospitality while fostering teamwork and mutual respect.
• Oversee reservations, seating flow, and guest communications, with proficiency in OpenTable or Resy preferred.
• Cultivate guest relationships, anticipating needs and personalizing experiences to drive loyalty.
• Direct inventory, ordering, scheduling, payroll, and bar operations with attention to detail and cost control.
• Ensure quality control across cocktails, spirits, and service execution in collaboration with the Lead Bartender.
• Play a hands-on role in staff training and development, ensuring the team understands both technical execution and Bar Moon’s ethos.
• Address guest concerns with discretion and accountability.
• Maintain compliance with service standards, safety protocols, and cleanliness requirements.

Your Qualifications:
• 3 years of relevant leadership experience as a FOH Manager, General Manager, Guest Experience Manager, or similar role in luxury hospitality, hotels, or nightlife.
• Proficiency with reservation platforms such as OpenTable or Resy.
• Strong awareness of the industry landscape, including critics, awards, and hospitality trends.
• Exceptional communication, interpersonal, and leadership skills with the ability to inspire a team.
• Strong organizational skills, balancing guest relations, operations, and staff leadership.
• Must be available for a flexible schedule, including weekends, nights, and holidays.
• Ability to receive and apply constructive feedback while thriving in a team-oriented environment.
• Physical ability to stand for extended periods, move through a multi-level venue, and lift up to 50 lbs.

What we offer:
• Competitive Salary with Bonus Potential
• Comprehensive Medical, Dental and Vision insurance
• Pre-Tax Commuter Benefits
• Employee Assistance Program
• Pet Insurance Discounts
• Benefits Hub Discounts
• Family Meal Provided
• On-site Educational Classes

Bastion Hospitality LLC – is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Bastion Hospitality, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Employees must maintain the confidentiality of all company and customer information and must not discuss such matters outside of Bastion Hospitality, LLC. Tact and discretion must be used in all dealings with all customers and potential customers to maintain a positive image of Bastion Hospitality, LLC.