Customer Service Representative

If you have an enthusiastic personality and want to have an amazing time at work; we want to meet you!

Qualifications:

• Positive attitudes/Enthusiastic
• Extraordinary people skills
• Self-starter/Proactive/Problem solving
• Exceptional phone and communication skills
• Excellent time-management skills
• Computer literacy
• Strong work ethic

Your major responsibilities:

You will effectively process 40-50 inbound and outbounds calls daily. You will be the primary point of contact and assist customers with matters such as placing orders, processing payments, and resolving any issues or concerns. Creating an exceptional customer service experience to potential and existing customers is the utmost priority (SMILE THROUGH THE PHONE).

You will be a part of a fast-paced setting where multi-tasking and high-level energy is necessary to quickly resolve customers’ concerns.

Responsibilities:

• Provide professional interactions with all customer inquiries via phone, email, and chat
• Monitor customer accounts for any discrepancies or outstanding balances
• Contact customers via phone, mail, email, and other methods regarding past due balances
• Communicate effectively with customers to ensure a positive experience
• Assist customers with product information, pricing, and order placement
• Process customer orders accurately and efficiently
• Investigate and resolve billing inquiries
• Collaborate with Route Delivery Team and Office Management
• Utilize data entry skills to update customer information in the system
• Conduct outbound calls to follow up on customer inquiries or resolve any outstanding matters
• Prepare various reports for corporate, branch employees as needed accurately and on time.
• Proficient in Microsoft Office
• Assistance with daily office activities and paperwork flow
• Able to lift and carry up to 50 pounds.

Who we are:

Le Bleu Central Distributors is a leading Licensee of Le Bleu Corporation. Le Bleu Bottled water is a Top 100 Beverage company in the United States with dominant sales to the East Coast and the Caribbean. Le Bleu Central Distributors services over 10,000 customers in a 32-county territory of Central and Eastern North Carolina including, Raleigh, Durham, Cary, Fayetteville, Pinehurst, Greenville, Wilson, Goldsboro, Rocky Mount, Edenton, OBX and this entire county footprint. We are growing dynamically with experienced leadership and a winning team environment. At our company, we value our employees and offer competitive benefits. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

Apply today to join our team!

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Wilson, NC 27893 (Preferred)

Ability to Relocate:

• Wilson, NC 27893: Relocate before starting work (Preferred)

Work Location: In person

Salary : $17 - $22