Parks Customer Service Rep II (On-Site)

Do you enjoy the outdoors and being surround by nature? Then, we have the perfect job for you! LCRA has an opportunity as a Parks Customer Service Representative II, where you can be a part of a great organization and work in the outdoors! As a part of our team, you will work at parks in our Eastern District including McKinney Roughs and Lake Bastrop North and South Shore. Here you’ll have the opportunity to create amazing memories for guests and their families. This position will assist with customer service, reservations, cash collections & reconciliations, prepare deposits and facilitate recreational rentals. If this sounds like a great fit for you, we look forward to receiving your resume.

You Will Be Trusted To

• Provide outstanding customer service.
• Coordinate customer reservations from third party reservation centers.
• Greet and provide park information to customers.
• Facilitate rental of a variety of watercraft and works with customers for facility and site rentals.
• Answer the park phone for specific location and the LCRA park line for all parks.
• Collect and count cash deposited at parks in honor boxes.
• Reconcile revenue received against bank deposits on a daily and monthly basis.
• Maintain monthly statistical data and ensure appropriate inventory levels within the retail store.
• Operate with integrity and a focus on safety.
  
  

You Qualify With

• Two or more years of experience in providing customer service and operation of an electronic Point-Of-Sale System, preferably in a park or hotel setting or relevant experience.
• Driver's license
  
  

You Are a Great Fit With

• Knowledge of deposit and statement reconciliation methods
• Intermediate skill in customer service, cash handling, verbal and written communication
• Intermediate skill level in office productivity applications (such as email, word processing, spreadsheets, etc.)
• Ability to work efficiently and independently with minimal supervision
• Ability to work in a team environment
• Ability to balance and manage competing high priority work demands
  
  

You Gain

• Competitive salary & medical, dental, vision and legal insurance
• Paid time off, including time for vacation, sick and family care leave
• 401(k) match up to 8% that includes a student loan 401(k) contribution program option
• Life and disability insurance
• Wellness program including wellness incentive
• Extensive learning & development programs
  
  

And more - all to create a compelling and rewarding work environment.

Equal Opportunity Employer

LCRA provides equal employment opportunities and a work environment free of discrimination and harassment. All employment decisions at LCRA are based on business need, job requirement and individual qualifications, without regard to race, color, religion, gender identity, national origin, age, disability, sexual orientation, genetic information, or veteran status in accordance with applicable federal and state legal requirements governing nondiscrimination in employment.

LCRA is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact LCRA Human Resources (512) 578-4004 or email lcra.benefits@lcra.org . Reasonable accommodations will be determined on a case-by-case basis.