What are the responsibilities and job description for the Customer Service Representative position at LCP Transportation, LLC?
Company Description LCP Transportation, LLC is a proven provider of non-emergency transportation solutions, serving national Managed Care Organizations (MCOs) and Health Maintenance Organizations (HMOs) since 1998. The company specializes in Medicaid transportation, transportation brokering, and utilization management reporting. As a single-source provider, LCP handles scheduling and dispatching, transportation management, utilization management, and quality assurance so clients can focus on core healthcare services and wellness programs. LCP also serves as a central point of contact for member scheduling, encounter claims submission, utilization reporting, and transportation-related administrative concerns.
Role Description This is a full-time, on-site Customer Service Representative role based in Indianapolis, IN. The Customer Service Representative will answer inbound calls from members, caregivers, and transportation providers, assisting with scheduling and confirming non-emergency transportation services. Responsibilities include verifying eligibility, capturing accurate trip details, and updating information in the system in real time. The role also involves resolving routine issues, escalating complex concerns when necessary, and maintaining a professional, courteous demeanor in all interactions. The representative will collaborate with dispatch and operations teams to ensure timely transportation, monitor trip status, and support overall service quality and member satisfaction.
Qualifications
- Customer-focused skills: ability to deliver excellent Customer Service and enhance overall Customer Experience.
- Support and satisfaction skills: experience in Customer Support and promoting high Customer Satisfaction in a call center or service environment.
- Experience working as or with Customer Service Representatives in transportation, healthcare, or related industries is preferred.
- Strong verbal and written communication skills, with the ability to handle high call volumes and manage time effectively.
- Proficiency with computers and call center or CRM systems; ability to learn new software quickly.
- High school diploma or equivalent required; additional education or training in customer service or healthcare is a plus.
- Reliable attendance, punctuality, and the ability to work assigned shifts on-site in Indianapolis, IN.
- Ability to remain calm under pressure, exercise sound judgment, and work collaboratively in a team-oriented environment.