What are the responsibilities and job description for the Item Processing Specialist position at LCNB National Bank?
Position Description
Item Processing Specialist
Identifying Information
The associate is responsible for meeting all compliance requirements imposed on LCNB National Bank by State and Federal law and regulations, as well as all related LCNB National Bank policies and procedures. Incumbent must be able to perform the essential functions of the position with or without reasonable accommodation. Equal Opportunity Employer/Disability/Veterans.
Item Processing Specialist
Identifying Information
- Department: Item Processing
- Reports To: Travis Roberts-Bethel, Item Processing Supervisor
- Location: Lebanon Operations Center, 105 N. Broadway St. Lebanon, OH 45036
- Status: Full Time Hourly Non-Exempt
- Hours: Monday-Friday 9:00 A.M.- 6:00 P.M. (ending hours may vary)
- LCNB National Bank is seeking an Item Processing Specialist to join our Item Processing Team. The Item Processing (IP) Specialist plays a critical role in accurately keying, balancing and verifying financial items such as checks, deposit slips, and loan payments to prepare electronic files for transmission to Data Processing and/or our Correspondent Bank. The Item Processing Specialist also manages exception item processing, including non-posts, non-sufficient funds (NSFs), returns, and chargebacks. This position plays a vital role in supporting daily operations, working closely with various departments and branch personnel to ensure all scanned items are balanced and processed accurately. The Item Processing team is cross trained on a rotating schedule to perform a variety of duties, promoting flexibility and operational continuity. A commitment to delivering exceptional service to both internal teams and external customers is essential to success in this role.
- Work with items to prepare for scanning/balancing and transmission for final processing
- Items would be from departments/branches/Merchant Capture/Mobile Banking/Lock Box
- Make any necessary adjustments to balance transactions
- Teller/Customer corrections
- Call teller or customer when necessary
- Communicate effectively with branches/departments for scanning/balancing issues
- Exception Item Processing (EIP)
- Non-Post: research to find solution to items that did not post and key accordingly.
- NSF's: key and process all items worked in the Overdraft Department to pay or return items and prepare notices for customers.
- Chargeback/Return Items: Download file to print Items being returned and determine how to handle the item for processing and prepare notices for customer. Process items being credited back to a customer for fraud, stop payment, etc. and send file out for Return processing.
- Process all files coming in and going out of the bank.
- Remote Deposit Capture (RDC) transactions (Merchant Capture Deposits)
- Mobile banking transactions
- Incoming/Outgoing Image Cash Letters
- Cash Letter Adjustments
- Prepare Canadian/International items for processing
- Research for customers/departments that need copies of checks, statements, signature cards, loan docs, etc.
- Supply orders for the department
- Comprehend, retain and apply information as necessary to perform duties and responsibilities effectively
- Additional duties as assigned
- 1 years of customer service experience demonstrated through one or a combination of the following: work experience, training, military experience, education.
- High School diploma or GED equivalent
- Prior banking experience preferred
- Exceptional attention to detail and accuracy in reviewing and processing documentation
- Strong organizational, time management, and decision-making skills
- Excellent verbal and written communication skills
- Ability to work independently and collaboratively within a team environment
- Positive customer service mindset with strong collaboration skills for internal customers
- Willingness to learn, accept feedback, and adapt in a fast-paced, changing environment
- Ability to multitask while maintaining effective prioritization
- Strong work ethic, including the flexibility to work overtime as needed
- Ability to work effectively under pressure and meet deadlines
- Proficient in Microsoft Office Suite and general office equipment including 10-key skills
- Must be able to remain stationary position up to 75% of time.
- Must be able to lift to 10 lbs.
- Office environment with an open-concept layout, including cubicles and desks
- Occasionally move/traverse to access files and equipment
- Constantly operates a computer and other office equipment
The associate is responsible for meeting all compliance requirements imposed on LCNB National Bank by State and Federal law and regulations, as well as all related LCNB National Bank policies and procedures. Incumbent must be able to perform the essential functions of the position with or without reasonable accommodation. Equal Opportunity Employer/Disability/Veterans.
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