Representative, Customer Service

Representative, Customer Service

ABOUT LCI

The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:

• EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
• BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. 
• SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation’s military. 
• SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.

ABOUT THIS ROLE

The Customer Service Representative is to provide customer service with customer recognition to everyone.

LOCATION AND SCHEDULE

Fort Drum - On-Site

Monday-Friday 7:30 AM – 4:00 PM (can vary based on store)

KEY RESPONSIBILITIES

• Responsible for all customer service functions with customer recognition and interface the most critical element.
• Accurate computerized checkout

• Requires excellent communication skills

• Requesting and identifying material from the warehouse and shelf stocking.
• Store cleanliness both in and outside.
• Other duties as requested by Manager and/or Assistant Manager

QUALIFICATIONS

• High school graduate with one year relevant work experience.

• Basic retail knowledge.  Accuracy with computerized checkout systems.

• Requires excellent communication skills.

• Must have interpersonal skills dealing with and communicating with customers, vendors, co-workers and management. Team player.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is in a store and warehouse environment. The employee is regularly required to sit; stand; walk and use hands. This could require frequent manual labor similar to stocking of product, receiving freight, or other lifting and/or moving of product.

WORK ENVIRONMENT

• The noise level in the work environment is usually moderate. When in the Manufacturing area, hearing protection may be required depending on the department.

  The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why LCI?

• Purpose-driven company driven by principles, not profit
• Reach your highest potential: upward mobility, rewarded through hard work
• Competitive salary and compensation
• Basic Life Insurance at no cost to the employee
• 401(k) with match and Surplus-Sharing Plans
• Health, Dental, and Vision Insurance
• Ten paid holidays annually
• Paid Time Off (PTO)
• On-site Health and Wellness program
• Employee Assistance Program (EAP)