What are the responsibilities and job description for the Service and Sales Specialist position at LC-GC Scientific Inc?
Company Description
LC-GC Scientific Inc. specializes in maintaining and repairing Gas, Liquid, and Ion Chromatography instruments, including autosamplers and detectors, in the Greater Salt Lake Valley. Serving various industries, the company has expertise in multi-vendor systems, as well as GC/MS and LC/MS technologies. LC-GC Scientific also provides refurbished and thoroughly tested instruments and parts to clients worldwide. Our commitment to customer satisfaction through precision, quality, and reliability drives our success.
Role Description
This is a full-time, on-site role located in Bountiful, UT. The Service and Sales Specialist will be responsible for maintaining, troubleshooting, and repairing chromatography instruments, offering technical support, and assisting clients with instrument operations. Additionally, the Specialist will manage the sale of refurbished instruments and parts, fostering relationships with clients and ensuring their needs are met. The role also involves collaborating with cross-functional teams to deliver excellent customer service at all levels.
Qualifications
- Technical skills in maintaining, troubleshooting, and repairing Gas Chromatography (GC), Liquid Chromatography (LC), and Ion Chromatography (IC) instruments
- Experience in working with various manufacturers and multi-vendor systems, including GC/MS and LC/MS
- Sales skills, including identifying customer needs, promoting refurbished instruments, and negotiating deals
- Customer service and communication skills, with the ability to build and maintain strong client relationships
- Strong organizational skills and attention to detail in managing technical support requests and sales processes
- Technical or engineering background in chromatography technologies is highly desirable
- Willingness to work on-site in Bountiful, UT, and collaborate effectively within a team-driven environment