What are the responsibilities and job description for the Customer Service Representative position at LB Capital?
Join a Fast-Growing Roofing Company and Unlock Your Earning Potential
Are you a high-energy, competitive sales professional who thrives in a performance-driven environment? Do you love booking appointments, talking to customers, and turning your hustle into commission? If so, we want to meet you.
We're a rapidly expanding roofing company looking for a Customer Service Representative who's ready to dominate the phones, convert leads fast, and rise to the top. Here, your drive determines your income — and top performers are recognized, rewarded, and promoted.
Why You'll Want This Role
- Includes base pay — plus uncapped commission potential
- Uncapped upside — Top performers earn $80,000 yearly with commission
- Fast commission payouts — 0.25% of sold jobs booked during regular hours, 0.75% for evenings/weekends
- Full benefits — Health, Dental, and Vision insurance, plus 401(k) with company match
- Reliable time off — PTO after 90 days
- Real growth path — Fast-track promotion opportunities in a recognition-based culture
What You'll Do
- Make high-volume outbound calls to warm and hot leads
- Respond to inbound leads within minutes
- Book roofing appointments for Sales Reps quickly and accurately
- Keep CRM (ServiceTitan) records clean and up to date
- Follow up relentlessly on unbooked or aged leads
- Work closely with outside sales and installation teams
- Hit and exceed key KPIs: 85% booking success rate, 250 calls, 25% tenant aggregator conversion, and 200 booked estimates per month
You'll Thrive Here If You're
- High-energy and competitive by nature
- A strong, confident phone communicator
- Motivated by a tracked, KPI-driven environment
- Organized, detail-oriented, and self-motivated
- A fast learner with strong follow-up discipline
- Experienced in sales or home improvement — a plus, but not required
This isn't a clock-in, clock-out job. It's a performance-driven opportunity for someone who wants to grow fast, earn big, and be part of something real. If you're hungry for success, apply today and let's win together.
Build a career with us at I Am Roofing
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