Customer Care Representative 1

• Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Customer Care Representative to fill a contract assignment in Montgomery, Alabama.
  
  

Date: 4/20/2026

Job Title: Customer Care Representative 1

Work Location: Montgomery Al 36104

Requirements

Position Summary

The individual in this position will support the Customer Accounting and Customer Service operations within the Business Office. This role will also provide assistance to the Call Center Department as needed to ensure efficient and effective customer service delivery.

Essential Duties And Responsibilities

• Maintain and promote a safe and professional working environment.
• Provide support to front-line customer service representatives.
• Assist with daily cash handling, balancing, and reconciliation processes.
• Support front-line staff in managing and resolving customer inquiries and complaints.
• Assist with kiosk and payment transactions.
  
  

Education And Experience Requirements

• Minimum of three (3) years of customer service experience required.
• High school diploma or equivalent required.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong typing and data entry skills.
• Bilingual candidates are highly encouraged to apply.
  
  

Knowledge, Skills, And Abilities

• Strong customer focus and interpersonal communication skills.
• Proven accuracy and accountability in cash handling.
• Solid computer literacy and ability to learn new systems.
• Effective verbal and written communication skills.
• Fluency in Spanish is highly preferred.
  
  

Behavioral Competencies

• Demonstrated ability to build and maintain effective working relationships.
• Positive, team-oriented attitude with a focus on customer satisfaction.
• Strong problem-solving skills and initiative to take appropriate action.
• Availability required between 8:00 a.m. and 5:00 p.m.
  
  

Job Responsibilities

• Manages large volume of incoming phone calls.
• Generate sales leads. Identify and assess customers' needs to achieve satisfaction.
• Builds sustainable relationships and trust with customers through open and interactive communication.
• Provides accurate, valid, and complete customer information.
• Meets service team sales targets and call management quotas.
• Manages customer complaints. Provides appropriate solutions and alternatives.
• Follows up ensure resolution.
• Keep records of customer interactions.
• Files documents.
• Follows communication procedures, guidelines and policies.
  
  

This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D650