Supervisor

Benefits of joining the LAZ Family:

• Employee Referral Program- $150

• Pay Active – On-demand access to earned wages, get up to 50% of your earned wages immediately.

• 401(k) with Employer Match

• Transit and Commuter Benefits in Select Markets

• Growth Opportunities

• Mentoring programs

The Spirit of the Position:

The Supervisor will provide exceptional support to employees while also providing customer service, greeting and creating a welcoming atmosphere for our visitors and community. This position responds to all customer concerns while remaining professional.

Principal Job Duties:

• Provide direct oversight and direction to staff and ensure that procedures are followed.
• Monitor vehicle activity and physical condition of parking lots at all time.
• Monitor operational status of automated equipment, meters and receipt issuance devices..
• Anticipate changes in customer demand and communicate conditions to management.
• Follow all protocols in administering opening petty cash, parking supplies, and receipt issuance devices.
• Provide change funds to cashiers and collect accurately.
• Service revenue collections for automated devices and meters.
• Remove graffiti on signs, equipment and walls.
• Open parking lots with staff on time and inspect conditions for access, equipment function, and appearance.
• Report and document all incidents and conditions.
• Audit cashiers for administrative functions and revenue collection requirements, including exception transactions
• Be aware and respond to customer complaints, liability factors, and emergency requirements from life guards, fire, and police agencies
• Balance the end-of-shift closing functions, including banks, reports, and equipment status
• Facilitate lunch breaks for cashiers with available staff.
• Other related duties as assigned.

Experience:

• Minimum of 2 yrs experience in a supervisor/management role.
• Strong customer service experience is required.
• Parking industry experience is preferred but not required.
• Ability to communicate professionally and effectively.
• Able to work Overtime, days, nights, weekends & holidays as assigned or requested.

Skills:

• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions, and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent teambuilding and interpersonal skills.
• Must have a friendly and can-do attitude.

Physical Demands:

Ability to lift, push, and pull at least 25 pounds.

Ability to stand, walk, and run for extended periods of time.

Ability to bend, stoop, squat, and lift frequently throughout a shift.

Willingness to work in the elements – heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify