Senior Hospitality Manager

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The Spirit of the Position:

The Senior Hospitality Manager supports Regional Management with complete oversight of the financial, operational, safety and service-related success at their location.

The LAZ Hospitality is a unique team within LAZ Parking dedicated to growth through operational excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.

What does a day in the life of a LAZ Senior Hospitality Manager look like?

• This is an on-site position with a schedule that may vary Monday through Sunday.
• The role will oversee operations at three Chicago locations: Belden, The Pierre, and 345 W. Fullerton.

The Senior Hospitality Manager is responsible for ensuring the financial performance, operational excellence, safety standards, and service quality across assigned locations.

Key Responsibilities:

• Oversee the financial, operational, safety, and service performance of assigned hospitality locations.
• Manage, plan, schedule, train, and direct the activities of Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff.
• Drive revenue growth, expense control, and customer satisfaction by maintaining high safety and service standards aligned with client expectations.
• Perform additional duties as assigned.

Operational Leadership:

• Attend daily stand-up meetings and client meetings, either personally or through Assistant Hospitality Managers, Supervisors, or Shift Leads.
• Ensure LAZ internal pre-shift meetings are conducted each shift with teams of 40 employees, either directly or through leadership staff.
• Support the development of the hospitality team to achieve annual goals and initiatives, while reinforcing LAZ Parking’s culture.
• Identify and develop high-potential employees to support organizational growth both within and beyond the region.
• Participate actively in the recruiting and onboarding of new employees.
• Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are implemented for both new and current employees.
• Address and resolve all safety concerns promptly and effectively.

Safety, Compliance, and Financial Oversight:

• Oversee claims management and safety training initiatives, including investigations, reporting, and guest/client follow-up.
• Ensure audit compliance and adherence to operational protocols.
• Manage payroll processing, including accurate time approvals and coordination with payroll teams and HR Business Partners to ensure wage and hour compliance.
• Ensure LHIST data is entered accurately and daily.
• Maintain financial performance by managing staffing levels, scheduling, and operational expenses within budget.
• Prepare and review daily, weekly, monthly, and annual financial and operational reports.
• Participate in budget planning and monthly profit/loss reviews for assigned locations.
• Monitor and analyze market rate structures to support revenue performance.

Experience:

• 1–3 years of management experience.
• Previous experience in hospitality environments (parking, restaurants, hospitality operations, etc.) preferred.
• Valid driver’s license required.
• Experience supervising teams in fast-paced, high customer-expectation environments.
• Proficiency in Microsoft Office applications.
• Bachelor’s degree or equivalent work experience preferred.

Skills:

• Ability to identify opportunities for improvement and foster a culture of idea-sharing and creative problem-solving.
• Strong conflict resolution and employee relations skills.
• Excellent customer service and guest experience mindset.
• Ability to lead teams through challenges with a “Never Ever Give Up” attitude.
• Strong team-building and interpersonal skills.
• Professional communication skills across all organizational levels.
• Ability to interpret policies, procedures, and operational standards.
• Strong sense of urgency and accountability.

Physical Requirements:

• Willingness to work outdoors in various weather conditions (heat, wind, snow, rain, etc.)
• Ability to lift, push, and pull up to 50 pounds.
• Ability to stand and walk for extended periods.
• Ability to bend, stoop, squat, and lift frequently during shifts.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.