Senior Hospitality Manager - Chicago, IL

The Spirit Of The Position

The Senior Hospitality Manager supports Regional Management with complete oversight of the financial, operational, safety and service-related success at their location.

The LAZ Hospitality is a unique team within LAZ Parking dedicated to growth through operational excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.

What does a day in the life of a LAZ Senior Hospitality Manager look like?

• This is an on-site position with a schedule that may vary Monday through Sunday.
• The role will oversee operations at three Chicago locations: Belden, The Pierre, and 345 W. Fullerton.
  
  

Compensation: $60,000–$65,000 per year

The Senior Hospitality Manager is responsible for ensuring the financial performance, operational excellence, safety standards, and service quality across assigned locations.

Key Responsibilities

• Oversee the financial, operational, safety, and service performance of assigned hospitality locations.
• Manage, plan, schedule, train, and direct the activities of Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff.
• Drive revenue growth, expense control, and customer satisfaction by maintaining high safety and service standards aligned with client expectations.
• Perform additional duties as assigned.
  
  

Operational Leadership

• Attend daily stand-up meetings and client meetings, either personally or through Assistant Hospitality Managers, Supervisors, or Shift Leads.
• Ensure LAZ internal pre-shift meetings are conducted each shift with teams of 40 employees, either directly or through leadership staff.
• Support the development of the hospitality team to achieve annual goals and initiatives, while reinforcing LAZ Parking’s culture.
• Identify and develop high-potential employees to support organizational growth both within and beyond the region.
• Participate actively in the recruiting and onboarding of new employees.
• Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are implemented for both new and current employees.
• Address and resolve all safety concerns promptly and effectively.
  
  

Safety, Compliance, and Financial Oversight

• Oversee claims management and safety training initiatives, including investigations, reporting, and guest/client follow-up.
• Ensure audit compliance and adherence to operational protocols.
• Manage payroll processing, including accurate time approvals and coordination with payroll teams and HR Business Partners to ensure wage and hour compliance.
• Ensure LHIST data is entered accurately and daily.
• Maintain financial performance by managing staffing levels, scheduling, and operational expenses within budget.
• Prepare and review daily, weekly, monthly, and annual financial and operational reports.
• Participate in budget planning and monthly profit/loss reviews for assigned locations.
• Monitor and analyze market rate structures to support revenue performance.
  
  

What We Are Looking For

• 1–3 years of management experience
• Previous experience in hospitality environments (parking, restaurants, hospitality operations, etc.) preferred
• Valid driver’s license required
• Experience supervising teams in fast-paced, high customer-expectation environments
• Proficiency in Microsoft Office applications
• Bachelor’s degree or equivalent work experience preferred
  
  

Skills & Competencies

• Ability to identify opportunities for improvement and foster a culture of idea-sharing and creative problem-solving
• Strong conflict resolution and employee relations skills
• Excellent customer service and guest experience mindset
• Ability to lead teams through challenges with a “Never Ever Give Up” attitude
• Strong team-building and interpersonal skills
• Professional communication skills across all organizational levels
• Ability to interpret policies, procedures, and operational standards
• Strong sense of urgency and accountability
  
  

Physical Requirements

• Willingness to work outdoors in various weather conditions (heat, wind, snow, rain, etc.)
• Ability to lift, push, and pull up to 50 pounds
• Ability to stand, walk, and run for extended periods
• Ability to bend, stoop, squat, and lift frequently during shifts
  
  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

Benefits

• Team Atmosphere
• Growth Opportunities
• Pay Activ – On-demand access to earned wages; get up to 50% of your earned wages immediately!
• Paid training: No experience? We have you covered!
• Free company uniform
  
  

The following programs are available to help support you, free of charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you enroll in LAZ Benefits.
• Employee Assistance Program (EAP) you and eligible household members have 24/7 access to confidential counseling.
• Smoking Cessation Program
  
  

Additional Full-Time Benefits

• 401k
• Medical, Dental, Vision
• Paid time off
• Short Term & Long-Term Disability
• *After six months of employment, working at least 25 hours, on average, per week - part-time employees are eligible for full-time benefits.
  
  

FSLA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.