Office Manager

The Spirit of the Position:

The Office Manager will report to the General Manager. They will assist the General Manager concerning all aspects of office operations, including a portion of HR-related tasks. The Office Manager will also help manage the front desk, dispatch, and control room staff scheduling, will serve as the secondary point of contact with the City for matters relating to the Contract, and will act in place of the Manager on Duty in his/her absence. As a company devoted to promoting an employee-focused servant leadership culture, the Office Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location.

Shift: Monday through Friday, 7:00 am until 4:30 pm

Pay: 75k/year

Principal Job Duties:

• Assist GM with projects and tasks as requested for operational success.
• Assist in maintaining, updating, and distributing daily, weekly, monthly, quarterly, and annual reports.
• Liaise and help resolve HR-related issues, accommodations, time off requests, etc., for employees.
• Support recruiting and staffing efforts at DEN
• The new hire onboarding process includes but is not limited to I9s, ADP integration, and “clear to start” for DEN, including communicating directly with the GM and Lead HRBP.
• Support the Lead HRBP in maintaining compliance with all state and federal laws. Update forms, policies, and procedures in coordination with the home office.
• Help develop and administer effective training programs to improve performance and ensure professional customer relations.
• Schedule meetings for management staff, including union communications and meeting notes.
• Responsible for the overall organization of the operations office. Ensure supplies are stocked and keep up-to-date records of supply orders. Ensure the operation performs all necessary functions without delay or interruption.
• Managed supply vendor relationships, delivery, and outgoing mail/packages.
• Coordinates the repair and service of all phones, internet, and office equipment in the operations office and maintains a log of maintenance orders per city requirements.
• Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy
• Manage emails, letters, packages, phone calls, and other forms of correspondence.
• Support bookkeeping and budgeting procedures for the company.
• Create and update databases and records for financial information, personnel, and other data.
• Submit reports and prepare proposals and presentations as needed.
• Other related duties and projects as assigned.

Requirements:

Education:

• A four-year degree in business administration, management, personnel management, accounting, or a related field from a recognized college or university.
• Associate degrees and Certificates of Completion on coursework in applicable areas can be applied to the education requirements.
• Office/Parking management experience can be substituted on a year-for-year basis for education requirements up to four years.

Experience:

• At least four (4) years of office management experience in any high-tempo industry (e.g., Call Center, Parking Management, Legal/Medical Office), with scheduling experience of at least ten front-line staff members; parking management experience is a plus.
• Parking industry experience is preferred but not required.

Skills:

• Excellent Excel, Word, PowerPoint, and General Microsoft Office Applications skills.
• Ability to maintain professional privacy for personnel information and HIPPA laws.
• Ability to problem solve and demonstrate critical thinking skills
• Recruitment skills and knowledge of an Applicant Tracking System is preferred.
• Ability to communicate professionally and effectively with all levels of the organization.
• Team building and management skills and abilities are a must.
• Excellent phone, interpersonal, and organizational skills.
• Must be able to multi-task and have a solid attention to detail.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions, and other points of view.
• Ability to be approachable and facilitate coaching conversations
• Proactive and self-driven with the ability to multi-task and prioritize in a fast-paced culture.
• Ability to meet deadlines work under pressure, and work unsupervised
• Strong interpersonal skills: always displaying responsibility and integrity.
• Uses ingenuity in dealing with ambiguous situations and guides others to cope effectively.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.
• Must be able to clear and maintain airport badging requirements.
• Must meet required speaking and listening skills assessment level ILR 5.

Physical Demands:

• Ability to lift, push, and pull at least 30 pounds.
• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to work on a computer and on a monitor for extended periods
• Ability to sit, stand, and walk for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.
• Ability to perform functions that require repetitive motions

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

Benefits:

• Team Atmosphere
• Growth Opportunities
• Pay Activ – On-demand access to earned wages; get up to 50% of your earned wages immediately!
• Paid training: No experience? We have you covered!
• Free company uniform

The following programs are available to help support you, free of charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you enroll in LAZ Benefits.
• Employee Assistance Program (EAP) you and eligible household members have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Full-Time Benefits:

• 401k
• Medical, Dental, Vision
• Paid time off
• Short Term & Long-Term Disability
• • After six months of employment, working at least 25 hours, on average, per week - part-time employees are eligible for full-time benefits.

FLSA Status: Exempt; non-tipped

LAZ Parking is an equal-opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.