Facilities Manager

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts! We are also a PEOPLE FIRST company. We often say, “parking is our industry, but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The Spirit of the Position:

Schedule: Varies based on operational needs (includes evenings, weekends, and events)

The Facilities Manager provides operational leadership and oversight for multiple parking facilities within the Cincinnati market. This role ensures safe, efficient, and professional parking operations while driving team accountability, customer experience excellence, and financial performance.

This position is people focused. The Facilities Manager leads, develops, and holds teams accountable while maintaining strong time management practices and resolving conflict with professionalism and consistency. This leader models LAZ Parking’s servant leadership culture while maintaining clear operational standards.

The ideal candidate thrives in a fast-paced environment, manages multiple priorities effectively, and leads with both discipline and approachability.

Principal Job Duties:

Operational Leadership

• Provide oversight of day-to-day operations across multiple facilities.
• Ensure consistent execution of company policies, procedures, and service standards.
• Manage staffing plans, scheduling, and labor allocation.
• Maintain facility cleanliness, safety standards, and operational readiness.
• Coordinate maintenance vendors and oversee preventative maintenance efforts.
• Support event operations and special initiatives as required.

Team Leadership & Conflict Resolution

• Directly supervise frontline team members and supervisors.
• Lead hiring, onboarding, training, and performance management.
• Conduct coaching conversations and administer corrective action when necessary.
• Address employee and customer conflicts promptly and professionally.
• Foster a culture of accountability, respect, and teamwork.
• Identify and develop high-potential employees.

Financial & Administrative Oversight

• Assist in preparation and review of budgets and financial performance.
• Monitor labor costs, overtime, and operational expenses.
• Review revenue reporting and identify opportunities for operational improvement.
• Ensure compliance with contractual obligations and company standards.

Client & Stakeholder Engagement

• Serve as a leadership presence for clients and property stakeholders.
• Resolve escalated customer concerns in a timely and professional manner.
• Maintain consistent communication with regional leadership.
• Support new business transitions and operational improvements as needed.

Education

• Bachelor’s degree preferred.

Qualifications

• Prior leadership experience in parking, facilities, hospitality, or related service industry.
• Demonstrated ability to manage teams across multiple work environments.
• Strong time management and organizational skills.
• Experience in conflict resolution and performance management.
• Bachelor’s Degree preferred or equivalent experience.
• Ability to work flexible hours including evenings and weekends.

Core Competencies

• Strong people leadership and coaching ability.
• Conflict resolution and de-escalation skills.
• Effective time and labor management.
• Professional communication across all levels.
• Accountability-driven mindset.
• Operational discipline and attention to detail.
• Ability to prioritize and manage multiple responsibilities.

Physical Demands:

• Ability to work in outdoor elements including heat, cold, and rain.
• Ability to lift, push, and pull up to 50 pounds.
• Ability to stand and walk for extended periods.
• Frequent bending, stooping, and lifting throughout shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FSLA Status: Exempt

LAZ is an equal opportunity employer. We are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions, and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We make all employment decisions, including, but not limited to, recruiting, hiring, training, and promoting our employees and administering our personnel policies, without regard to protected characteristic in accordance with applicable federal, state, and local laws and ordinances. We are dedicated to ensuring that all decisions regarding personnel are in accordance with our principles of equal employment opportunity.

LAZ Parking participates in E-Verify.