Customer Service Supervisor

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say, “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The Spirit of the Position:

The Customer Service Supervisor manages employees and shift operations, greets and creates a welcoming atmosphere for our customers and clients.

How do you know if this is the right job for you?!

You are:

• Dynamic. You are charismatic, full of energy, and happy to assist patrons within set guidelines.
• Dependable. Responsible is your middle name. You never disappoint because it is not in your nature.
• Good under pressure. You do not fold and get overwhelmed easily.
• Able to work with or without supervision
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions and other points of view.
• Timely and demonstrates sense of urgency.
• Excellent teambuilding and interpersonal skills.
• A team player who can not only follow requisites of the location but can help motivate your team.
• A mentor who can train, lead, counsel, and assist employees in growing in their career path.

What will I do?

• Greet employees as they enter and exit for their shifts. Be attentive to the ebb and flow of daily traffic patterns.
• Oversee the parking operations under the supervision of the Operations Manager to ensure 24/7 professional parking management.
• Build our “Never Ever Give Up” culture.
• Be responsive and timely with problem resolution, and display a caring attitude, develop a rapport with the employees and customer base.
• Assist customers in lobbies, lanes, help direct traffic in a safe manner.
• Be prepared to close lanes of traffic due to issues and effectively communicate to the team the issue while staying attentive to traffic issues until the issue is resolved.
• Be attentive to all kiosks and pay stations in the area you are working and effectively communicate any issues with any device and be prepared to receive instructions and be able to effectively assist customers around until the issue is resolved. This includes knowing the device, by name and location, and communicating that information along with the current issue.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
• Submit general reporting of maintenance issues in locations.
• Take ownership in the location that you are working. Take pride in the appearance and functioning of grounds and equipment and report issues.
• Work as a team and communicate issues and needs in a timely, consistent, and professional manner.
• Fill out and return all required, completed, detailed documentation for the hours worked.
• Complete other related duties as assigned.
• Additional responsibilities of supervisors include such activities as mentoring, coaching, motivating your staff; individually and as a group; understanding and supporting diversity; and establishing an effective team.
• Job duties may change over time to include additional responsibilities, at which time this document will be modified.
• Any additional duties, as required.

Education:

• High school diploma or GED preferred but not required.
• Strong customer service experience.
• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.
• Supervisory or Managerial experience required.

Experience:

Skills:

• Willingness to be flexible, learn and work various facility locations, and shifts.
• Ability to handle challenging and at times, emotionally charged, situations.
• Ability to speak, read, write, and comprehend the English language.
• Dependable, reliable, accountable for all actions and/or non-actions.
• Be reliable in handling and returning company equipment in the course of your work.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 10 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.