Command Center Representative - Lincoln, NE

Job Details:

Title: Command Center/ Customer Service Representative

Pay: $18.66/hour

Location: Lincoln, NE

Schedule Option 1: Tuesday-Wednesday, 4:00 PM-12:30 AM; Saturday, 8:00 AM-4:30 PM; and Sunday, 12:00 PM-8:30 PM

Schedule Option 2: Thursday-Monday, 4:00 PM-12:30 AM.

The Spirit of the Position:

Command Center employees are responsible for providing excellent customer service within all parking facilities and assisting customers remotely at the entry/exit pay stations. The Command Center employee may also be responsible to assist in other departments with permission from their immediate supervisor, help managers directly, and work with various projects that are assigned at any given time.

If you describe yourself as a team player, enthusiastic, possess a high level of integrity and the willingness to make a significant contribution, we invite you to apply for this opportunity.

Required:

• Strong customer service experience
• Cash handling experience is preferred but not required
• Parking industry experience is preferred but not required

You are:

• Charismatic, energetic, and happy to help however you can.
• Responsible is your middle name. You never disappoint because it’s not in your nature.
• Good under pressure. You don’t fold and get overwhelmed easily.
• Proficient in basic computer skills in the parking revenue control system
• Able to work with minimal supervision.
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions, and other points of view.
• Timely and demonstrates a sense of urgency.
• Excellent team building and interpersonal skills.
• A team player.

What will I do?

• Actively watch our video monitoring system.
• Greet customers over the phone and/or intercom in a friendly and professional manner.
• Verbally communicate and explain to customers how to use the equipment.
• Be ready to assist quickly when there is a malfunction or mistake.
• Listen for radio calls and respond back when completed.
• Communicate issues with management including potential issues with safety, security, and maintenance.
• Wipe down equipment in garages as needed.

Education:

• A high school diploma or GED is preferred but not required.

Experience:

• Strong customer service experience.
• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.

Skills:

• Willingness to be flexible and work multiple facility locations.
• Ability to handle challenging and, at times, emotionally charged situations and de-escalate situations.
• Ability to speak, read, and comprehend the English language.
• Must make decisions independently and know when to ask management for assistance.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push, and pull up to 20 pounds.
• Ability to stand, walk, and run for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.