Project Coordinator

POSITION SUMMARY

The Project Coordinator is the customer’s main point of contact once a project has been handed off from the Project Development Manager. This role owns customer relations for the life of the project in operations, making sure customers receive timely, accurate communication on status, schedule, questions, and changes. The Project Coordinator keeps visibility of how each project moves through operations – detailing and programming, fabrication, paint/powder coat, and shipping – and coordinates with each area so the project reaches the customer on time and as promised. This position does not supervise others; it is accountable for customer satisfaction, clear communication, and on-time delivery of the projects it coordinates.

CORE RESPONSIBILITIES

Primary Area of Responsibility

• Receive the project handoff from the Project Development Manager, review the handoff package and kickoff plan, and confirm open items and customer expectations before work moves into operations.
• Serve as the customer’s main point of contact after handoff; manage the relationship between the customer and LaX Industries from handoff through delivery.
• Communicate with customers in a timely, professional way – respond to questions, share status and schedule updates, and notify them promptly of any delays, issues, or changes.
• Maintain visibility of each project as it moves through operations, from detailing and programming through fabrication, paint/powder coat, and shipping.
• Coordinate with Scheduling, Detailing & Programming, Production, and Shipping so each project has what it needs at each step and ships complete and on time.
• Coordinate delivery and shipping details with the customer and Shipping, and confirm the customer has received what was promised.

People Leadership & Accountability

• This position has no direct reports; it gets results through coordination, follow-through, and strong working relationships across the company.
• Work with the PC Lead as a technical resource to solve fabrication and print questions that come up after handoff.
• Own customer commitments and follow through on open items until they are closed.
• Model respectful, clear, and professional communication with customers, vendors, and internal teams.

Safety & Quality

• Make sure customer requirements (specifications, finish/coating, documentation, packaging, and delivery requirements) are understood by the teams doing the work.
• Communicate quality issues or nonconformances to the customer with the facts, the plan to correct them, and any schedule impact, working with Quality and Production.
• Raise safety or quality concerns to the Shop Foreman or Plant Manager; the Project Coordinator does not stop or hold shop work directly.
• Follow all plant safety rules and PPE requirements when on the shop floor.

Workflow, Systems & Communication

• Escalate to the Plant Manager any customer request – changes, additions, or expedites – that would change the operational flow or require the production schedule to change; route scope or pricing changes through the Project Development Manager and Estimating.
• Work with internal Scheduling to coordinate internal resources and outside vendors/third parties (e.g., outside processing or freight) needed to deliver the project.
• Keep project documentation current, including customer correspondence, change requests, revision status, open items, and shipping records.
• Report project status and risks to management as needed.
• Use Microsoft Office, email, and company project, scheduling, and detailing systems (e.g., Tekla) as required.

Continuous Improvement & Teamwork

• Work with other Project Coordinators, the PC Lead, and the Project Development Manager to remove roadblocks and share what’s working.
• Collect customer feedback and recurring issues and recommend improvements to communication, handoffs, and standard work.

DECISION AUTHORITY

• Independently: communicates project status and schedule information to customers; answers customer questions within approved project scope; coordinates delivery details; follows up with internal teams on open items.
• Requires escalation or approval: customer requests that change the operational flow, production schedule, or ship dates (Plant Manager); scope or pricing changes (Project Development Manager / Estimating); technical or fabrication problems (PC Lead).
• No authority over labor, overtime, discipline, or production schedule changes; purchasing only within established company guidelines.

QUALIFICATIONS & CAPABILITIES

• High school diploma or equivalent; 2 years of experience in customer service, project coordination, or a related office role in a manufacturing or construction environment.
• Ability to read basic shop drawings and prints; understanding of how work moves from order to shipment in a fabrication shop, or willingness to learn.
• Excellent written and verbal communication; strong organization, attention to detail, and ability to manage several projects and customers at once.
• Customer-focused, dependable, and proactive in following up.
• Proficiency with Microsoft Office products.
• Preferred: associate degree in business, construction management, or a related field; experience in structural steel or metal fabrication; experience with Tekla or ERP/MRP systems.

PHYSICAL & WORK ENVIRONMENT

Work is performed in both an office setting and across the production floor, warehouse, loading dock, and outdoor yard at the Spring Grove, MN facility. The incumbent deals with co-workers as well as visitors, customers, and salespeople, and regularly walks to and from all areas of the building. Shop and yard areas involve weather exposure, industrial noise, moving equipment, welding or cutting operations, sparks, and material-handling equipment. Required PPE when on the floor or in the yard includes safety glasses, steel-toe boots, high-visibility clothing, gloves, hearing protection, and other designated PPE. Reasonable accommodations will be considered.

PERFORMANCE EXPECTATIONS

• Customer questions and updates are handled promptly and professionally.
• Customers are told about delays, issues, or changes before they find out on their own.
• Projects ship complete and on time, with delivery details confirmed in advance.
• Customer changes are escalated promptly – no surprises to Scheduling or Production.
• Project documentation and customer correspondence are accurate and current.
• Positive customer feedback and repeat business.
• Internal teams see the role as a reliable source of project information.

Compensation include benefits (health, dental, vision, 401(k) and match), paid time off / leave programs (including state-required leave), employee bonus.

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $21 - $25