CONTRACT | IT Technician Coordinator

Lawyers on Demand, a Consilio Company, is currently seeking a contract IT/Helpdesk Technician to support one of our corporate clients on a full time remote basis.

Start: ASAP once interviewed and selected

Pay Rate: $40/hour, negotiable

Location: Ideally on site in Memphis; open to remote in US, must work CT time zone hours

Duration: 6-12 months

WHAT YOU'LL DO

• Own the intake queue as the single point of entry for the client's legal technology requests
• Acknowledge every request quickly — our standard is fifteen minutes — and tell the user exactly what happens next
• Recognize what a request actually is from how a user describes it, and route it to the right internal subject-matter expert or software vendor
• Open, track, and drive vendor tickets to closure on the client's behalf
• Follow up relentlessly. Chase the expert, chase the vendor, and update the user before they have to ask
• Confirm closure with the user, not with the system
• Maintain the routing reference that maps request types to the right owner, and keep it current as the portfolio evolves
• Contribute to weekly and monthly service reporting, and flag recurring issues so they get fixed at the root
• Escalate to the engagement lead when a request is bigger than support

WHAT YOU BRING

• 2–4 years in a service desk, help desk, client support, or legal operations support role
• A track record of hitting response commitments. Punctuality and deadline discipline are the core of this job, not a bonus
• The organization to hold dozens of open items at once without losing one
• Genuine skill with people — warm with frustrated users, persistent with busy experts, professional with vendor support teams
• Comfort following up repeatedly without formal authority, and the persistence to keep going until something closes
• Clear, fast, plain-language written communication
• Sound judgment about what to handle, what to escalate, and when

NICE TO HAVE

• Experience in a corporate legal department, law firm, or legal services environment
• Exposure to any of: Onit, NetDocuments, Relativity, or comparable legal technology platforms
• Familiarity with ticketing and intake tools
• Any background in a role where you were the visible face of a service
• You do not need deep platform expertise, certifications, or an eDiscovery background. If you are organized, fast, and genuinely good at making sure things don't fall through the cracks, we want to talk to you.

LOD is proud to be an equal opportunity employer. Diversity and inclusion is a core part of our Ways of Working, and we celebrate and embrace it. We know the individual differences of our people make us collectively better and we encourage all applicants; including people with disability, career breaks, gender diverse, LGBTQIA, and culturally diverse communities to join us so we can do great things together.

Lawyers on Demand, a Consilio company, is a global leader in legal staffing, eDiscovery, risk management, and legal consulting services. The company supports multinational law firms and corporations by providing identifying and sourcing talented individuals for staffing needs, using innovative software, combining deep legal and regulatory industry expertise and excellent client service.