What are the responsibilities and job description for the International Student Services Coordinator position at Lawrence University and Careers?
Reports To: Director of International Student Services
Location: Appleton, WI
Position Type: Full-Time (non-exempt)
Primary Objective
This position is responsible for providing immigration advising support and program assistance to the Director of International Student Services (ISS) and manages the overall usage of the International House.
Key Responsibilities
Immigration and Cultural Support
Location: Appleton, WI
Position Type: Full-Time (non-exempt)
Primary Objective
This position is responsible for providing immigration advising support and program assistance to the Director of International Student Services (ISS) and manages the overall usage of the International House.
Key Responsibilities
Immigration and Cultural Support
- Provide F-1 and J-1 visa-related immigration advice based on U.S. federal regulations and SEVIS (Student and Exchange Visitor Information System). Serve as a Designated School Official (DSO) and Alternate Responsible Officer (ARO).
- Understand and advise students on CPT and OPT and write employment letters for students.
- Keep institutional and immigration databases up-to-date for internal institutional communication and external immigration compliance.
- Coordinate the Friendship Family program including matching international students with local families, updating match database, and organizing all communications and events related to the program.
- Coordinate programming, including orientation, employment workshops, and international student engagement events.
- Assist the Waseda program (Japanese student exchange program) including orientation, student activities, matching student mentors, advocacy, travel arrangements, maintaining program documents, and other administrative tasks.
- Provide back-up immigration advising assistance during vacation, illness, and periods of heavy workloads.
- Maintain web pages and social media as needed.
- Establish and maintain good working relationships with students, faculty, and staff.
- Model cultural competence in executing the aforementioned duties.
Clerical duties
- Establish and maintain paper and electronic files and records to include immigration documents, letters of recommendation, etc.
- Type, proof, or review general correspondence and documents including letters, memos, recommendations, monthly newsletter, proposals, presentation, minutes, and agendas. Support mailing list and communications from the International Student Services Office.
- Coordinate administrative and logistical details of meetings, programs, and events related to the office.
- In conjunction with the Director, oversee the student employment process and supervise student employees for ISS.
- Answer and direct calls, take and deliver messages, sort and deliver mail related to International Student Services.
- Perform other duties as assigned by the Director of ISS.
International House Support
- Maintain and communicate usage policies for the International House.
- Manage room reservation process and master calendar for International House.
- Coordinate student employees’ work related to house upkeep, storage, and hospitality.
- Coordinate maintenance repairs/repairs of office equipment with service people through university work order system.
- Oversee storage and inventory in International House basement, attic, and other areas.
Working Relationships
Will work with diverse students from around the world, friendship family community participants, collaborative relationships with Student Life staff and offices in International House (Waseda CS-L, Off Campus Programs). Reports to the Director of International Student Services.
Knowledge and Skills Required
1. 2 years of relevant experience is recommended.
2. Bachelor’s degree in related area.
2. Position requires demonstrated confidentiality, poise, tact, and diplomacy. Must be able to interact and communicate effectively verbally and in writing with individuals at various levels from multiple cultural backgrounds. Demonstrated ability to engage in perspective taking and understanding cultural diversity and a commitment to fostering social justice.
3. Strong working knowledge of Microsoft Office software, basic ability to manage website, basic skills in poster creation and publication development.
4. Strong clerical skills with demonstrated attention to detail and accuracy.
5. Strong organizational skills including ability to (a) prioritize and (b) effectively manage multiple projects.
6. Strong interpersonal and communication skills in an intercultural environment.
7. Flexibility to perform duties wherever work volume and priorities necessitate. Willing to work occasional weekend or evening hours when necessary due to office programming (approximately one weekend a month).
8. Ability to work independently and utilize less busy times to prepare for future needs of the department.
9. Intercultural competency and attention to detail are of the utmost importance for this position.
Employment Requirements
Must have successful completion of criminal and MVR background check, meet University Authorized Driver Policy requirements, and favorable completion of reference checks.