What are the responsibilities and job description for the Public Safety Communications Officer position at Lawrence County?
Overview
We are seeking a dedicated and skilled Telecommunicator to join our team. In this critical role, you will serve as the first point of contact for emergency and non-emergency calls, ensuring that all communications are handled efficiently and effectively. The ideal candidate will possess strong dispatching skills, excellent phone etiquette, and the ability to manage multiple tasks in a fast-paced environment.
Duties
- Receive and respond to incoming calls, utilizing effective phone systems to gather necessary information.
- Dispatch appropriate emergency services personnel based on the nature of the call.
- Utilize GIS (Geographic Information Systems) to determine the location of incidents and provide accurate directions.
- Conduct phone triage to assess the urgency of situations and prioritize responses accordingly.
- Maintain detailed records of all communications and actions taken during each call.
- Apply medical terminology and first aid knowledge when necessary to assist callers in distress.
- Operate GPS technology to track service units and ensure timely responses.
- Collaborate with law enforcement, fire departments, and medical services to coordinate effective responses.
Requirements
- Proven experience in dispatching or a related field is preferred.
- Strong phone etiquette with excellent verbal communication skills.
- Familiarity with phone systems and ability to operate various communication technologies.
- Knowledge of medical terminology and first aid is advantageous.
- Experience with GIS applications is a plus.
- Ability to perform phone triage effectively under pressure.
- Typing proficiency for accurate record keeping is essential.
- Relevant certifications in emergency communication or related fields are desirable.
Join our team as a Telecommunicator and play a vital role in ensuring public safety through effective communication and coordination. Your skills will make a difference in our community!
Job Types: Full-time, Part-time
Pay: $18.78 - $20.81 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $19 - $21