Technical Support and Logistic Coordinator

GROW WITH US!

Lawo designs, manufactures, and sells cutting-edge networked video, audio, and control systems for television and radio production, as well as live performance applications, worldwide.

We are seeking to hire an on-site Technical Support and Logistics Coordinator in our Elmsford, NY office.

Salary range: $55,000.00 - $65,000.00 USD



Job Responsibilities

Customer Support:

• Qualify, monitor, and maintain support tickets throughout the ticket lifecycle.
• Monitor and document service activities in NA.
• Helpdesk tasks for customers
• Overseas RMAs in NA
• Work closely with Lawo headquarters in Germany.
  
  

Logistics

• Spare-part handling
• Logistical preparation of product demos, loaners, and tradeshows.
• Prepare, document, and monitor rental jobs.
• Packaging and shipment
• Inventory tracking using Lawo ‘s logistics software.
• Office Administration
  
  

Your Profile

• Education in broadcast, audio, IT, business, or related field is required.
• Experience in the broadcast environment, on-air broadcast operations, IP-projects
• Self-motivated and structured
• Desire to help the customer and deliver service excellence.
• Passion for structured work and documentation
• Experience in technical customer service and using ticketing systems.
• Experience in a broadcast environment is an asset.
• Spanish, Portuguese, and German language skills are an asset.
• Structured way of working and passion for problem-solving
• Strong verbal and written communication skills with an engaging and professional way of interacting with customers.
• Ability to stay organized in a fast-paced environment, working alone and in a team with little to no supervision.
  
  

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed.