What are the responsibilities and job description for the Technical Support and Logistic Coordinator position at Lawo?
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Lawo designs, manufactures, and sells cutting-edge networked video, audio, and control systems for television and radio production as well as live performance applications all over the world.
We are seeking to hire an on-site Technical Support and Logistics Coordinator in our Elmsford, NY office
Job Responsibilities
Customer Support
Customer support
Lawo designs, manufactures, and sells cutting-edge networked video, audio, and control systems for television and radio production as well as live performance applications all over the world.
We are seeking to hire an on-site Technical Support and Logistics Coordinator in our Elmsford, NY office
Job Responsibilities
Customer Support
Customer support
- Qualify, monitor, and maintain support tickets throughout the ticket lifecycle.
- Monitor and document service activities in NA.
- Helpdesk tasks for customers
- Overseas RMAs in NA
- Work closely with Lawo headquarters in Germany.
- Spare-part handling
- Logistical preparation of product demos, loaners, and tradeshows.
- Prepare, document, and monitor rental jobs.
- Packaging and shipment
- Inventory tracking using Lawo ‘s logistics software.
- Office Administration
- Education in broadcast, audio, IT, business, or related field is required.
- Experience in the broadcast environment, on-air broadcast operations, IP-projects
- Self-motivated and structured
- Desire to help the customer and deliver service excellence.
- Passion for structured work and documentation
- Experience in technical customer service and using ticketing systems.
- Experience in a broadcast environment is an asset.
- Spanish, Portuguese, and German language skills are an asset.
- Structured way of working and passion for problem-solving
- Strong verbal and written communication skills with an engaging and professional way of interacting with customers.
- Ability to stay organized in a fast-paced environment, working alone and in a team with little to no supervision.