What are the responsibilities and job description for the IT Support Technician position at Lawndale Christian Health Center?
Mission
Our mission is to show and share the love of Jesus by promoting wellness and providing quality, affordable healthcare for Lawndale and the neighboring communities.
Position Summary
The IT Support Technician’s role is to provide level I support for LCHC’s user base. This involves answering help desk calls, logging support tickets, installing and maintaining onsite hardware, and troubleshooting IT issues via phone, remote support, and in person.
Qualifications
• Respond to support questions submitted by users via phone, email
• Excellent problem-solving, communication and interpersonal skills.
• Strong customer service skills and a service-oriented attitude.
• Ability to work in a team environment.
• Technical understanding of all user-facing hardware, software, and peripheral equipment.
• 1-2 years of work experience and an associate degree desired. • Ability to operate tools, components, and peripheral accessories.
Required Knowledge, Education, Experience or Licensure/Registration
• Associate degree desired
• A certification within 12 months of hire.
• MCSE or MCSA desirable.
Lawndale benefits include:
- Health Insurance including Dental, Vision & Pharmacy Benefits
- Paid time off / Paid holidays
- Educational Reimbursement
- Home Buyer Assistance Program
- Retirement Contributions and more....