What are the responsibilities and job description for the Service Advisor position at Lawley Chrysler Dodge Jeep Ram?
At Lawley Automotive Group we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Lawley Automotive Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. The Lawley Automotive Group is a family-owned and family focused dealership group.
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product maintenance schedules, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
What We Offer
- Aggressive compensation plans
- Medical and Dental
- Short and long term disability available
- Life insurance available
- 401K Plan
- Paid time off and vacation
- All stores and departments closed on Sunday
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Health and wellness
- Flexible Work Schedule
- Discounts on products and services
Responsibilities
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensures that the daily availability of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Business casual personal appearance
- Willing to submit to a pre-employment background check & drug screen