Pre-Litigation Legal Assistant

Law Offices of Chip Forstall The Law Offices of Chip Forstall is a premier personal injury firm in New Orleans with over 30 years of experience and a track record of winning over 40,000 cases. They specialize in representing victims of auto accidents, catastrophic injuries, and wrongful death, operating with a "family-first" philosophy. The firm is a pillar of the local legal community, known for high-volume success and compassionate client advocacy.

Job Overview

• Job Title: Pre-Litigation Legal Assistant
• Location: New Orleans, LA (Mid-City area near Carrollton Ave)
• Setting: 100% On-site (Must be reliable and physically present daily)
• Compensation: $50,000 – $55,000 annual plus $10,000 – $15,000 in performance/KPI bonuses.
• Schedule: Mon–Thu: 8:30 AM – 5:00 PM | Fri: 8:30 AM – 4:30 PM | Rotating Sat (1 per ~6 weeks): 9:00 AM – 12:00 PM (Paid extra)
• Start Date: ASAP
• Benefits: Full package including Health, Dental, Vision, 401(k), and firm-sponsored Paralegal Certification support.

Culture & Personality Expectations

The firm values a "crisp attitude"—positive, proactive, and ready to hustle. They need an "all hands on deck" collaborator who stays calm under pressure, can multitask (e.g., handling phones while processing records), and genuinely enjoys the satisfaction of an organized, moving desk.

Key Responsibilities

• Intake & Claim Setup: Opening claims with insurance companies and ensuring all initial client documents are gathered and labeled.
• The Medical Engine: Proactively requesting, gathering, and tracking medical records and billing from providers.
• Demand Preparation: Compiling medical chronologies and bills into comprehensive "Demand Packages" for insurance adjusters.
• Client Concierge: Acting as a primary point of contact for clients, providing status updates, and ensuring they feel supported during their medical treatment.
• Administrative Support: Filing, scanning, data entry, and handling multi-line phones to keep the office running smoothly.

Requirements

• Experience Level: The firm is willing to train someone with the right attitude and foundational administrative skills.
• Education: High School Diploma mandatory; Associate’s or Bachelor’s in a related field (Criminal Justice, Legal Studies) is a plus.
• Skills: Exceptional organizational ability, strong phone etiquette, and proficiency in MS Office/Google Workspace.
• Attitude: Must be a self-starter who doesn't need constant micro-management.

Ideal Candidate:

You are a high-energy "worker bee" who loves a fast-paced environment. You aren't looking for a "slow" day; you take pride in clearing a queue of 50 medical record requests and ensuring every client on your desk feels heard. You have a "crisp" professional presence and a "no-task-is-too-small" mindset. Most importantly, you want a long-term "home" in a family-oriented firm that will invest in your growth.