Personal Injury Claims Adjuster/Pre-Litigation Case Manager

Position Overview

Our small personal injury law firm is seeking an organized, experienced, and client-focused professional to manage personal injury claims from initial intake through settlement or transfer to litigation. This position works on behalf of injured clients and coordinates closely with attorneys, insurance carriers, medical providers, and other staff to move cases forward efficiently.

The ideal candidate has experience handling bodily injury claims, strong negotiation and communication skills, and a compassionate approach to working with people recovering from injuries.

Key Responsibilities

• Manage an assigned caseload of personal injury claims under attorney supervision.
• Establish insurance claims, send letters of representation, and maintain regular communication with insurance carriers.
• Gather and organize crash reports, photographs, witness information, insurance documents, and other supporting evidence.
• Review available coverage information and flag liability disputes, coverage concerns, and potential claim issues for attorney review.
• Communicate regularly with clients regarding treatment status, outstanding documents, and case progress.
• Request, track, and review medical records, itemized bills, wage-loss documentation, and other evidence of damages.
• Prepare medical chronologies, damages summaries, and settlement demand packages for attorney review and approval.
• Follow up on demands, communicate settlement offers promptly, and assist with negotiations within attorney-directed parameters and client-authorized limits.
• Identify and track medical liens, reimbursement claims, and outstanding balances; assist with resolution under attorney direction.
• Maintain accurate case notes, task lists, correspondence, and electronic files.
• Track deadlines and promptly bring time-sensitive issues to the supervising attorney’s attention.
• Assist with settlement paperwork, proposed disbursement statements, and file closing.
• Prepare organized case summaries and supporting documents when matters transfer to litigation.
• Support other team members and assist with general case-management needs in a small office environment.

Qualifications

• Prior experience in bodily injury claims adjusting, personal injury case management, or plaintiff-side pre-litigation work.
• Two or more years of relevant experience preferred.
• Familiarity with Texas personal injury claims and insurance processes, including liability, uninsured/underinsured motorist, and personal injury protection claims.
• Ability to review medical documentation and organize information relevant to injury claims.
• Strong written communication, negotiation, and follow-up skills.
• Excellent organization, attention to detail, and ability to manage competing priorities.
• Proficiency with Microsoft Office, electronic document management, and case-management software.
• Professional judgment, discretion, and commitment to protecting confidential client information.
• Insurance carrier experience and bilingual English/Spanish skills are a plus.

Compensation and Benefits

Compensation is based on experience. 

The Law Offices of Houston M. Smith, P.C., a small personal injury law firm in Terrell, Texas. Our firm represents individuals and families in cases involving automobile and commercial truck accidents, premises liability, wrongful death, medical malpractice, and other serious personal injury matters.

Why Join Our Firm?
Hands-on experience with meaningful personal injury cases.
Direct involvement in case strategy and negotiations
Collaborative environment within a small, established law firm.
Opportunity for professional development and increased responsibility