PI Field Investigator

Law Office of Domingo Garcia is one of Texas' leading personal injury law firms, dedicated to protecting the rights of individuals and families who have been injured due to the negligence of others. For decades, our firm has built a reputation for aggressive advocacy, compassionate client service, and successful results! We believe every client deserves personalized attention, and our team works tirelessly to ensure they receive the justice and compensation they deserve.

We are currently seeking a motivated, dependable, and bilingual Personal Injury Field Investigator / Intake Specialist to join our growing team. This position is ideal for someone who thrives in a fast-paced environment, enjoys working directly with people, and is comfortable spending significant time in the field conducting investigations and assisting prospective clients.

Responsibilities:

• Conduct field investigations related to personal injury claims.
• Visit accident scenes to gather photographs, measurements, and other relevant evidence.
• Document property damage, bodily injuries, and other case-related information.
• Interview clients, witnesses, and other individuals involved in investigations.
• Perform client intake by obtaining detailed information regarding accidents and injuries.
• Conduct follow-up calls with prospective clients and maintain consistent communication throughout the intake process.
• Accurately document investigative findings and client information in the firm's case management system.
• Coordinate with attorneys, case managers, and support staff to ensure timely case development.
• Travel extensively throughout assigned areas as necessary.
• Provide outstanding customer service while demonstrating professionalism and empathy with clients.
• Maintain confidentiality and handle sensitive information with discretion.
• Be available to respond to urgent investigations, including evenings, weekends, and holidays as needed.

Qualifications:

• 2–5 years of experience as a Personal Injury Field Investigator or in a similar investigative role.
• Previous experience conducting accident scene investigations is strongly preferred.
• Construction or accident reconstruction experience is a plus.
• Fluent in both English and Spanish (spoken and written).
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficient in Microsoft Office.
• Experience with Needles case management software is preferred.
• Valid driver's license with an excellent driving record.
• High school diploma or GED required; college degree preferred.
• Ability to work independently while maintaining close communication with the legal team.
• Ability to lift equipment, work outdoors in various weather conditions, and travel frequently.

Benefits:

• Competitive salary based on experience
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Opportunities for professional growth and advancement

Job Type:

Full-time

This position requires flexibility, reliability, and a strong sense of urgency. The successful candidate will be comfortable working both in the office and in the field and will be committed to providing exceptional service to clients during some of the most difficult times in their lives.

The Law Office of Domingo Garcia has been in practice for 30 years in Texas. With our principal office in Dallas, we also have attorney-staffed offices in Houston, Midland/Odessa.

Servicing all areas of Texas.