IT Specialist

Job Summary

The IT Specialist is responsible for providing comprehensive technical support across three office locations. This role insures the stability, security, and performance of IT infrastructure, including local area networks (LAN), servers, wireless systems, and telecommunications equipment. The position supports both outside plant (OSP) and inside plant (ISP) telecom systems. Key responsibilities include installation, maintenance, documentation, testing, modification, and updates the computer network and related equipment.

Duties

Essential Job Functions

Other duties may be assigned

End-User & Office IT Support

· Provide day-to-day technical support across three office locations.

· Working on customer related IT issues

· Troubleshoot hardware, software, and connectivity issues.

· Manage user accounts and access control.

· Install and maintain systems and applications.

Network & Infrastructure Support

· Maintain LAN across locations.

· VOIP/SIP experience a plus

· Configure routers, switches, and firewalls.

· Ensure network performance and security.

Server Management & Migration

· Support server environments.

· Complete the full lifecycle of brining a new server online

· Execute server migrations and upgrades.

· Perform backups and recovery testing.

Wireless & Connectivity

· Install and manage wireless access points.

· Optimize wireless performance.

Telecom Systems (ISP & OSP)

· Manage phone systems (VoIP and traditional).

· Support inside and outside plant telecom infrastructure.

· Coordinate with vendors

Requirements

Knowledge, Skills, and Abilities

• Knowledge of computer operating systems:
• Windows
• Knowledge of ISP network delivering voice, data and video services.
• Knowledge of best practices for security, maintenance, backups, and all proactive aspects of network maintenance.
• Knowledge of internet and network technologies, languages and platforms such as:
• Email
• HTTP
• Networking, infrastructure, routing and protocols
• Network security
• Network disaster recovery
• Redundant network design
• TCP/IP
• IPTV
• QoS
• SSL
• VPN
• VLANs
• Knowledge of computer and network hardware and software.
• Skill in operating various equipment including but not limited to:
• Routers
• Switches
• Firewalls
• Routing Protocols

Exceptional Communication & Documentation

· Document incidents, procedures, and security controls clearly

· Communicate risks and recommendations to non-technical staff

Robust Critical Thinking & Decision-Making

· Quickly assess and prioritize security threats and incidents

· Make sound decisions under pressure with limited information

Ability to Adapt, Initiate & Collaborate

· Learn new tools, threats, and technologies independently

· Handle a wide range of responsibilities in a small-team environment

Education and Experience Desired

· Associates or Bachelor’s degree in Information Technology, Computer Science, or related field preferred

· 1-3 years of relevant work experience, Telecom preferred

Pay: $30.00 - $45.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Application Question(s):

• Do you have experience working in Telecommunication company?

Experience:

• IT Specialist: 1 year (Required)

Work Location: Hybrid remote in La Valle, WI 53941

Salary : $30 - $45