Sales Coordinator

About Our Organization

Lauritzen Gardens, acclaimed as the Best Attraction in the 2025 Omaha Metropolitan Area Tourism Awards and voted #3 by USA Today among Top Botanical Gardens in the United States, is home to 100 acres of horticultural displays that showcase the diverse Nebraska landscape. Lauritzen Gardens is a non-profit organization that conducts conservation efforts across the Great Plains, promotes thoughtful, ecologically minded horticultural practices, creates educational and inspirational experiences, and offers a year-round schedule of tours, programs, and workshops that explore, explain, and celebrate the world of plants. Lauritzen Gardens is dedicated to upholding its exceptional standards and providing joyful experiences for its visitors.

Job Summary

The Sales Coordinator in Guest Experience is responsible for turning plans into flawless execution. This position serves as the primary contact for guests, coordinates with visitors/guests, supports events & rentals, and helps drive earned revenue opportunities through exceptional customer service. In this role, the Sales Coordinator will be the frontline representative for Lauritzen Gardens, ensuring seamless execution and an exceptional guest experience from arrival to departure.

This is a part-time position with a schedule of primarily weekend hours (Saturdays & Sundays) with occasional evening hours based on the event calendar.

Primary Job Duties

• Event & Operations Coordination: Serve as the primary on-site point of contact during assigned shifts overseeing event timelines, operational schedules, vendor coordination, and guest logistics to ensure smooth execution of daily activities and special events.
• Guest Relations: Welcome guests with professionalism and enthusiasm while assisting with wayfinding, crowd flow, admissions, ticketing questions, and visitor inquiries regarding garden experiences, events, and programming.
• Problem Resolution: Proactively anticipate guest and operational needs while addressing concerns, complaints, or unexpected situations with professionalism, sound judgment, and a solution-oriented approach.
• Team Collaboration: Partner closely with internal departments, volunteers, vendors, and event partners to maintain alignment on schedules, logistics, and guest service expectations.
• Venue Readiness & Safety: Conduct opening and closing walkthroughs to ensure guest-facing spaces are clean, organized, safe, accessible, and prepared to deliver a high-quality visitor experience.
• Operational Reporting: Complete post-shift reporting for the Associate Director of Guest Experience, documenting event outcomes, operational observations, guest feedback, and any incident requiring follow-up.
• Guest Experience Excellence: Actively contribute to creating memorable visitor experiences that align with the botanical garden's mission, values, and hospitality standards.

Skills & Qualifications

• 1-2 years of experience in hospitality, event coordination, customer service, or a public-facing role is preferred.
• Must have open and reliable availability on evenings and weekends.
• Exceptional interpersonal and verbal communication skills; ability to remain calm and courteous under pressure.
• Highly organized with the ability to multitask, pivot quickly when plans change, and think on your feet.
• Ability to stand, walk, and remain active for extended periods of time throughout the shift, and occassionally outdoors depending on the event.

Work Environment

• Primarily public-facing work, with frequent walking throughout the garden.
• Exposure to outdoor weather conditions and large crowds.
• Occasional lifting of supplies or event materials up to 30 lbs.
• Ability to respond quickly to emergencies or guest issues.