Guest Experience Associate

About Our Organization

Lauritzen Gardens, acclaimed as the Best Attraction in the 2025 Omaha Metropolitan Area Tourism Awards and voted #5 by USA Today for Top Botanical Gardens in the United States, is home to 100 acres of horticultural displays showcasing the diverse Nebraska landscape. Lauritzen Gardens is a non-profit organization that provides conservation efforts across the Great Plains, practices and promotes thoughtful and ecologically minded horticulture practices, creates educational and inspirational experiences, and offers a year-round schedule of tours, programs, and workshops that explore, explain, and celebrate the world of plants. Lauritzen Gardens is dedicated to upholding its exceptional standards and providing joyful experiences for its visitors.

Job Summary

As a part-time Guest Experience Associate at Lauritzen Gardens, you will play a vital role in creating a memorable and meaningful experience for all visitors. Through exceptional customer service, event support, and strong commitment to hospitality, you will help foster a welcoming environment that reflects the garden's mission of education, conservation, and community engagement.

Job Duties

• Greet and welcome visitors in a friendly and professional manner.

• Provide information about Lauritzen Gardens, exhibits, events, and attractions.

• Answer visitor inquiries and address concerns promptly and courteously.

• Assist visitors with wayfinding and navigation throughout the gardens.

• Process admissions, sales, and memberships using the point-of-sale system.

• Handle cash and credit card transactions accurately and responsibly.

• Promote and sell merchandise and memberships.

• Maintain cleanliness and organization of the visitor center.

• Restock and arrange merchandise displays.

• Open and close the visitor center as scheduled.

• Assist with crowd control and queue management during busy periods or events.

• Participate in ongoing training and professional development activities.

• Perform other duties as assigned.

Skills & Qualifications

• High school diploma or GED (required)

• Customer service skills: Excellent communication, interpersonal, and problem-solving abilities.

• Cash handling: Experience with point-of-sale systems and financial transactions.

• Organizational skills: Ability to maintain an orderly and welcoming workspace.

• Knowledge: Familiarity with Lauritzen Gardens, its exhibits, and attractions is a plus.

• Physical Demands: Ability to stand for extended periods, lift and carry moderate loads, and work in various weather conditions.

• Must be able to work a flexible schedule, including weekends and holidays.

Benefits

• 401(k)

• Paid Sick Time

• 8 Hours of Holiday Pay for New Year's Day, Thanksgiving Day, & Christmas Day

• Double pay when working on a holiday (MLK Day, Presidents Day, Memorial Day, 4th of July, and Labor Day)

• Employee Assistance Program (EAP)

• Employee Discount

• Lauritzen Gardens Membership

Our Commitment to Inclusion

At Lauritzen Gardens, we strive to create a workplace that reflects the diverse communities we serve - one where everyone feels empowered to bring their authentic selves to work. We believe that fostering a culture of equity, inclusion, and belonging strengthens our mission and enhances our collective success. We welcome the unique backgrounds, experiences, perspectives, and creativity you can bring to our team.