Office Secretary

Job Overview

Laurel Ridge Commercial Tire is seeking a reliable and detail-oriented Office Secretary to manage front desk operations and assist with bookkeeping using QuickBooks. This position plays a key role in keeping daily operations organized by handling customer interactions, service scheduling, and accurate financial recordkeeping in a fast-paced shop environment.

Duties

• Answer incoming calls and schedule service work (road service, installs, repairs)
• Greet and assist walk-in customers in a professional manner
• Create and manage work orders and invoices
• Process customer payments (cash, credit card, and charge accounts)
• Perform bookkeeping using QuickBooks:
• Enter invoices and payments
• Record expenses and basic transactions
• Maintain accurate customer accounts
• Communicate with technicians to coordinate and dispatch jobs
• Maintain organized records of tickets, invoices, and customer information
• Assist with ordering and tracking inventory as needed
• Keep the office clean, organized, and running efficiently
• Manage front desk operations, greeting visitors, and directing them appropriately with friendly professionalism
• Operate multi-line phone systems, answer inquiries, and route calls efficiently using excellent phone etiquette
• Maintain accurate records through data entry, filing, proofreading, and document management using Microsoft Office and Google Workspace
• Schedule appointments, manage calendars, and coordinate meetings for team members and executives
• Handle office management responsibilities such as supply inventory, equipment maintenance, and organization of office spaces
• Provide customer support by addressing inquiries promptly and professionally, both in person and via phone or email
• Perform clerical tasks, including typing correspondence, processing invoices with QuickBooks, and bookkeeping as needed

Skills

• Proficient in QuickBooks (or ability to learn quickly)
• Strong customer service and communication skills
• Excellent organization and attention to detail
• Ability to multitask in a fast-paced environment
• Basic accounting/bookkeeping skills (invoices, payments, data entry)
• Comfortable answering phones and handling multiple lines
• Strong problem-solving and time management skills
• Basic computer skills (email, spreadsheets, office software)
• Ability to work independently and as part of a team
• Professional and friendly demeanor

Pay is based on experience and skill level. At Laurel Ridge Commercial Tire, we pride ourselves on maintaining an easy-going, team-oriented atmosphere where everyone works together to get the job done. We’re excited to bring on someone who’s dependable, positive, and ready to be part of our growing team.

Pay: $14.00 - $22.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person

Salary : $14 - $22