What are the responsibilities and job description for the Receptionist position at Laurel Auto Group?
Job Title: Receptionist / Cashier
Summary
Oversee the daily operation of the receptionist / cashier office with general office tasks assigned by varies managers and departments.
Essential Duties
- Answer multi-line phone with professionalism and in a timely manner, the ability to multi-task.
- Assist service, parts and other departments with telephone coverage when needed.
- Refer customers who have questions about work performed, additional maintenance, or repairs etc. to the service advisor or other appropriate individual.
- Handling customers’ complaints with integrity and poise, when necessary, refers dissatisfied customers to the appropriate individual for resolution.
- Greet customers with a positive attitude.
- Establishes and maintains good working relationships with customers.
- Work and communicate with staff members professionally daily.
- Provides administrative assistance to parts and service departments.
- Complete payments for services in various departments including repair orders, parts invoices, sales deposits, and accounts receivable payments.
- Cashier and close invoices in the DMS and other documents required daily, send to accounting.
- Reconcile received payments with cash drawer to be deposited by accounting office.
- Balance petty cash drawer with supporting documentation.
- Enter new inventory into vehicle merchandising and accounting. Send posted invoices to office.
- Monitors paper flow to ensure that all documents are accounted for.
- Maintains and scans repair orders, parts invoices, rental forms, list missing documents.
- Maintains professional appearance.
- Other duties as assigned, when applicable:
- Department tasks assigned specific to the store’s operation and OEM when applicable.
- Daily tasks requested by department managers as needed
- Enter time off requests into payroll portal. No time off will be granted until approved by direct supervisor.
- Any other tasks that may be added due to operational changes in the store departments.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one- to three-months of related experience and/or training; or equivalent combination of education and experience. One year customer service experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Certificates, Licenses, Registrations
Valid driver's license
Training
Stay current with all DMS training.
Stay current with all Comply Net training.
Ability to navigate various office programs to complete tasks (ex. Microsoft Office Suite)
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting on a regular basis
Standing on a regular basis.
Walking on a regular basis.
Bending, twisting and/or stooping on a regular basis.
Kneeling and/or squatting infrequently
Lifting 25 lbs. infrequently.
Reaching and/or lifting overhead infrequently.
Climbing stairs.
Repetitive hand/finger movement on a regular basis.
Laurel Auto Group offers the following benefits:
Medical, Dental, Vision, 401K, Disability, Life Insurance, Paid time off.