Service Advisor / Automotive Service Advisor

Job Description

Reports To: Service Manager

Full-Time Position

M-F (7AM - 6PM) - Shift hours will stagger and vary

General Description: Automotive Service Advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work.

Essential Duties:

• Greets customers in a timely, friendly manner and obtains vehicle information
• Performs walk around with customer
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs
• Prepares a repair order showing time, cost and labor estimates for service
• Explains the work performed and the repair order charges to the customer
• Handles customer complaints
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate
• Maintains high customer satisfaction standards
• Remains fully compliant with Company HR trainings
• Maintains a professional appearance
• Other tasks as assigned

Qualifications:

• High School diploma or GED required
• General Service Technical knowledge
• Prior Service Advising experience required
• Prior Sales experience preferred
• Ability to work in fast paced environment
• Superior verbal, written, and organizational skills
• Competent in Word, Excel, and CRM Databases

Company Description

Laura Automotive Group is the largest volume GMC dealer in the United States, proudly serving customers with an unmatched commitment to value, quality and excellence. As part of the Laura Automotive Group, we bring 40 years of experience in the automotive industry, operating successful dealerships in Illinois and Missouri. Our team is driven by a passion for delivering exceptional sales and service experiences, always striving to exceed customer expectations.

At Laura Automotive Group, we believe our success is built on the strength of our people. We are always looking for talented, motivated individuals who are ready to be part of a dynamic and growing team. If you're looking for a career in the automotive industry, we encourage you to apply today through our easy-to-use online application.

Laura Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Benefits

• FULLY COVERED HEALTHCARE FOR YOU & YOUR FAMILY!!!!!!
• Paid Time Off!!!
• Paid Holidays!!!
• Company 401(K)
• Optional Aflac
• Hires from within
• Family-owned business