What are the responsibilities and job description for the AST Junior Account Manager position at LAUNCH Technical Workfo?
POSITION:
Junior Account Manager, AST – Midland, TX
LAUNCH is hiring a Junior Account Manager to support the customer relationship in Midland, TX. This role will work closely with senior commercial and delivery leaders to strengthen day-to-day client engagement, support candidate and contractor management, and assist with operational follow-through. The Junior Account Manager will build foundational experience in client management, recruiting coordination, delivery support, and account operations while learning LAUNCH’s processes, systems, and service expectations.
- Client Management:
- Support onsite client engagement and participate in client meetings as directed by senior leadership.
- Build relationships with assigned client contacts by providing timely follow-up, accurate information, and professional service.
- Assist in maintaining client contact information, account notes, and follow-up reminders in LAUNCH’s CRM.
- Help identify client needs, open items, and potential opportunities for additional LAUNCH support, escalating to senior team members as appropriate.
- Prepare meeting notes, action items, and follow-up communications to support client service and accountability.
- Monitor client social media and public updates to help identify relevant business activity or service opportunities.
- Candidate Management (Recruiting):
- Review candidate submittals for completeness and alignment with client requirements, escalating concerns or red flags to senior team members.
- Assist with coordinating interviews, collecting feedback, and communicating next steps to internal teams.
- Support LAUNCH Tracking reports and help ensure candidate and contractor information is accurate and up to date.
- Assist with reporting instructions, start details, orientation support, and indoc processing for new hires.
- Conduct routine contractor check-ins and escalate attendance, performance, attitude, or behavior concerns as needed.
- Assist with out-processing candidates upon assignment completion or termination.
- Document candidate and contractor activity in Bullhorn in accordance with LAUNCH process expectations.
- Delivery:
- Support the requisition consultation process by gathering client requirements, documenting details, and communicating updates to the delivery team.
- Assist with requalifying open requirements and updating job orders as new information becomes available.
- Help verify pay, bill, bonus, sick, training, and double time rate details in ATS under guidance from senior team members.
- Track aging submittals and assist with client follow-up to obtain feedback.
- Help coordinate proactive candidate presentation opportunities based on candidate experience, availability, and client needs.
- Participate in client requisition meetings and capture action items for follow-up.
- Operations (Corporate)
- Assist with coordinating recruiting resources and internal communication to support customer demand.
- Track basic recruiting efficiency metrics and provide updates to senior team members.
- Support HR, safety, payroll, or compliance follow-up by collecting information and routing items to the appropriate internal contacts.
- Assist with weekly start report accuracy and quality control for assigned starts.
KNOWLEDGE, SKILLS & ABILITIES
- Interest in sales, account management, recruiting, or client service
- Strong communication and follow-up skills
- Motivated, coachable, and eager to learn
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities and meet deadlines with guidance
- Problem-solving mindset and willingness to escalate issues appropriately
- Ability to adhere to LAUNCH’s Mission and Values
MINIMUM EDUCATION / EXPERIENCE / QUALIFICATIONS
- 1–2 years of experience in sales, recruiting, customer service, account coordination, or a related role
- Experience using CRM, ATS, or similar tracking systems preferred; Bullhorn experience a plus
- Prior staffing, recruiting, aviation, aerospace, or field service experience preferred but not required
- Bachelor’s degree preferred or equivalent combination of education and relevant experience
KEY RELATIONSHIPS
- LAUNCH Clients (Existing)
- Senior Account Manager / Commercial Leadership
- LAUNCH Recruiting
- LAUNCH Operations, HR, Safety, Payroll, and Compliance Teams
Salary : $50,000 - $55,000