IT Support Specialist - Part Time

Title: IT Support Specialist – Part Time  

FLSA Status: Non-Exempt  

Position Summary 

The Part-Time IT Support Specialist provides day-to-day technical support to LCDA staff and helps maintain a reliable, secure, and user-friendly technology environment. This position serves as the first point of contact for IT-related issues, coordinates with external IT vendors, and supports hardware, software, and network needs across LCDA’s locations. 

Reasonable Accommodation Statement 

To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. 

Essential Job Duties 

Help Desk & End-User Support 

• Serve as the primary point of contact for staff IT requests (in person, by email, or ticketing system). 
• Troubleshoot and resolve common hardware and software issues (laptops, desktops, printers, scanners, phones, Wi-Fi connectivity, etc.). 
• Assist users with email, shared drives, remote access, and commonly used applications (e.g., Google Workspace, Microsoft 365, Zoom, etc.). 
• Provide basic user training and “how-to” support to increase staff comfort and efficiency with technology. 

Hardware, Software & Asset Management 

• Set up, configure, and deploy new computers, laptops, and other devices for staff, including user profiles and required software. 
• Maintain an up-to-date inventory of all IT equipment (computers, monitors, peripherals, phones, tablets, etc.). 
• Coordinate repair, replacement, or warranty claims for faulty equipment as needed. 
• Assist with software installations, license tracking, and renewals in collaboration with leadership and/or vendors. 

Vendor Coordination & Systems Support 

• Work closely with LCDA’s external IT vendor(s) on issues that require advanced troubleshooting or system-level changes. 
• Help gather information for the vendor (error messages, device IDs, network details) to expedite resolution of tickets. 
• Assist leadership in implementing IT recommendations from the vendor, such as system upgrades, migrations, or security enhancements. 

Network, Security & Data Practices (Basic Level) 

• Support staff with secure access to the network, Wi-Fi, VPN, and cloud-based systems as appropriate. 
• Help implement and reinforce basic cybersecurity practices (password hygiene, phishing awareness, secure file sharing, etc.). 
• Assist with maintaining user accounts (e.g., creating/disabling accounts, password resets, group access) in coordination with leadership and/or the vendor. 
• Help ensure that devices have required security tools installed and updated (antivirus, updates, etc.). 

Onboarding, Offboarding & Documentation 

• Support the onboarding of new employees by setting up user accounts, email, devices, and basic access to systems. 
• Assist with offboarding by disabling access, recovering equipment, and ensuring data security when staff depart. 
• Document common procedures, FAQs, and “quick guides” for staff to reduce repeated issues and support self-service where appropriate. 

Special Projects (As Time Allows) 

• Assist with small technology projects such as office moves, new equipment rollouts, or system transitions (e.g., phones, internet, or software changes). 
• Make recommendations to improve IT processes, user experience, and the overall efficiency of LCDA’s technology environment.

Position Type and Expected Hours of Work 

This is a part-time position with typical working hours from Monday – Friday. Hours and work shifts may change in accordance with business needs, which may include evenings and weekends

Required Minimum Job Qualifications, Experience, Education and Training  

Education: Associate’s degree in Information Technology, Computer Science, or a related field; or equivalent combination of education and hands-on experience. 

Experience: 1–3 years of experience in IT support, help desk, or a similar technical support role. 

Skills:   

• Working knowledge of Windows operating systems; basic Mac support as applicable. 
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, Teams, and OneDrive/SharePoint. 
• Understanding of basic networking concepts (Wi-Fi, routers, switches, IP addresses). 
• Experience troubleshooting hardware, software, and peripheral devices. 
• Strong customer service skills with the ability to communicate technical information clearly to non-technical users. 
• Strong organizational skills and attention to detail, including documentation and asset/ticket tracking. 
• Ability to manage multiple requests, prioritize tasks, and follow through in a fast-paced environment. 
• Ability to maintain confidentiality and responsibly handle sensitive information. 
• Adherence to all HR policies and compliance requirements within the scope of the role. 

Preferred Job Qualifications, Experience, Education and Training 

Education: Additional technical certifications or coursework related to IT support or systems administration. 

Experience: Experience supporting IT operations in a nonprofit, community-based, or small business environment. 

Skills: 

• Bilingual in English and Spanish (preferred but not required). 
• Demonstrated commitment to LCDA’s mission and experience serving a diverse, primarily Latino community. 

AAP/EEO Statement 

The Latino Community Development Agency (LCDA) is an Equal Employment Opportunity Employer.  Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by law.