Benefits Enrollment Specialist/ SNAP Case Manage

About the Latin American Association 

The mission of the Latin American Association (LAA) is to empower our community to adapt, integrate and thrive. Our vision is ‘Opportunity for all.’

The Latin American Association works to lower the barriers to economic mobility and prosperity that Latino immigrants face as they adapt and integrate to life in the United States. No other organization in Georgia serving Latinos has the geographic reach, breadth of services, expertise and longevity that the LAA has. 

Founded in 1972 to serve Atlanta’s then-emerging Latino population, the LAA has grown to become the region’s leading agency representing Latino issues. The LAA invests in individuals’ and families’ abilities to pursue education, employment, and other opportunities that lead to improved economic stability and quality of life. Our 53-year history and community based mission render the organization truly unique in its work and capabilities. The LAA stands as the oldest, most trusted and only fully bilingual organization in the region focused exclusively on the needs and concerns of the Latino community. 

Serving nearly 44,000 individuals each year, the LAA offers Atlanta area Latinos an extensive range of evidence-based services, programs, and support to help them fully and successfully integrate into the community. Our core programs include: Family Well Being, Economic Empowerment, Immigration Legal Services, Youth Education and Adult Language Services. 

Program Goal: The goal of the Family Well-Being Department is to stabilize Latino individuals and families who are homeless  or at risk of becoming homeless to prevent housing loss and further self-sufficiency.

Position Summary: The Benefits Enrollment Specialist / SNAP Case Manager plays a key role in helping Latino families throughout Northwest Georgia access life-changing public benefit programs including SNAP, Medicaid, TANF, WIC, CAPS, and other supportive services.

Based in Dalton, Georgia, this position combines direct client support, community outreach, advocacy, and case management. The ideal candidate is compassionate, bilingual, and eager to serve as a trusted resource for families navigating challenging circumstances.

This is more than an administrative role — it is an opportunity to build relationships, strengthen the community, and make a lasting impact in the lives of local families.

Why Join Our Team?

As part of the Family Well-Being Department, you will:

• Make a meaningful difference in the lives of Latino families across Northwest Georgia 

• Gain valuable experience in social services, case management, and community advocacy 

• Develop expertise in federal and state public benefit programs including SNAP, TANF, Medicaid, CHIP, WIC, and CAPS 

• Build bilingual professional skills in a bicultural work environment 

• Participate in community outreach events, food distributions, and local partnerships 

• Work alongside a passionate, mission-driven team committed to equity and family stability 

• Grow professionally while serving one of the fastest-growing communities in Northwest Georgia

Duties and Responsibilities: 

• Conduct bilingual eligibility screenings and assist clients with enrollment in public benefit programs 

• Provide one-on-one client support by phone and in person 

• Explain program eligibility requirements and assist clients in gathering required documentation 

• Assist clients with applications and renewals through the Gateway application portal 

• Connect families with community resources including healthcare, mental health services, legal aid, housing supports, and nutrition assistance

• Conduct 60-day follow-up calls to ensure clients successfully receive benefits and additional support 

• Support food pantry operations and participate in food distribution events as needed 

• Represent the organization at SNAP outreach events, presentations, and community engagement activities throughout Northwest Georgia 

• Maintain organized client records and verification documentation in both digital and physical formats 

• Assist clients with self-service tools for checking case status and uploading documents 

• Support data entry and intake tracking processes 

• Collaborate closely with the Managing Director in NWGA and SNAP Supervisor Follow organizational policies and maintain confidentiality and professionalism at all times

Qualifications: 

• Fluency in both English and Spanish-REQUIRED

• Strong interpersonal and communication skills 

• Ability to multitask and thrive in a fast-paced environment 

• Basic public speaking and community engagement skills 

• Strong computer and administrative skills 

• Passion for serving diverse communities

• Experience in social services, non-profit work, case management, healthcare navigation, or community outreach 

preferred

This job description should not be construed to imply that these requirements are the exclusive standards of the position. 

Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor. 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.