What are the responsibilities and job description for the Workplace Experience 24/7 Agent Coordinator position at Latham & Watkins LLP?
About Latham & Watkins
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.
About the Role
The WE 24/7 Agent Coordinator is an integral part of Latham’s Workplace Experience team. This role will be responsible for providing knowledgeable and consultative assistance to our clients, attorneys, paralegals, and staff proactively, and assigning work to the 24/7 team members, while organizing, assigning, delegating, and coordinating the work of the 24/7 team to ensure objectives are met in a timely manner, and leveraging, as appropriate, additional firm resources to ensure support excellence. This role will be located in our Global Services Office located in Downtown Los Angeles. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. The hours for this position are from 2:00 pm - 10:30 pm on Sunday - Thursday.
Responsibilities & Qualifications
Other key responsibilities include:
- Utilizing a customer interaction system to provide high-quality, knowledgeable, and consultative customer service and administrative support for workplace experience-related tasks such as reception, facility, host, conference room, emergency notification, and travel support services
- Curating experiences in the workplace to make the internal and external client feel valued, part of the community, and always impressed by the level of service
- Providing high-touch customer service to all visitors and guests
- Supporting and training others on processes and workflows
- Contributing to a team environment that ensures all agents are equally taking ownership of department tasks and responsibilities
- Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
We’d love to hear from you if you:
- Exhibit excellent communication skills, both written and verbal
- Demonstrate exceptional customer service skills, with the intention to go above and beyond for every request
- Possess the ability to assess situations and take action without the direction of others
And have:
- A high school diploma or equivalent
- A minimum of three (3) years of prior workplace experience, receptionist, technology, hospitality, or inbound customer service call center experience
- Administrative experience and familiarity with professional services organizations, preferably
Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:
- Healthcare, life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
- Professional development programs
- Employee discounts
- Affinity groups, networks, and coalitions for lawyers and staff
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO). Please click the link below to review the Ordinance.
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Pay Range
USD $65,000.00 - USD $75,000.00 /Yr.Salary : $65,000 - $75,000