Amazon E-Commerce Specialist

About This Role

Amazon E-Commerce Specialist

Location: Allen, TX (Hybrid - in-office 3 days a week)

Salary: $65-$70k

Role Description

This is a full-time on-site role for an Amazon E-Commerce Specialist located in Allen, TX. The specialist will be responsible for managing and optimizing the company's Amazon storefront, overseeing inventory management, conducting sales analysis, performing customer service tasks, and collaborating with various teams to develop effective sales and marketing strategies. Attention to detail, an analytical mindset, and a focus on customer satisfaction are key aspects of this role.

Responsibilities Amazon Seller Central

• Own daily Amazon operations including but not limited to product listings, pricing updates, inventory tracking, and order resolution.
• Create, update, and optimize A content and product detail pages to drive visibility, conversion, and brand consistency.
• Conduct ongoing keyword research and implement SEO strategies to improve organic search rankings.
• Develop, launch, and scale Amazon PPC campaigns (Sponsored Products, Brands, and Display) focused on achieving target ROAS and maintaining profitability.
• Monitor daily sales performance, conversion rates, and advertising spend, identifying trends and actionable insights for continuous growth.
• Maintain and refresh the Amazon Brand Storefront, ensuring visuals, product assortments, and campaigns reflect brand updates and promotions.
• Collaborate with the creative and marketing teams to produce high-performing product imagery, videos, and copy that enhance discoverability and engagement.
• Manage FBA shipments, monitor inventory levels, and coordinate restocks to avoid out-of-stock or overstock situations.
• Respond to customer service inquiries on Amazon promptly and professionally, resolving issues related to orders, returns, and product information to ensure positive reviews and customer satisfaction.
• Troubleshoot listing issues in a timely and efficient manner. 
• Identify new opportunities to increase visibility and conversions.
• Prepare weekly and monthly Amazon performance reports, summarizing insights, KPIs, and growth recommendations.
• Stay up to date with Amazon policy changes, advertising trends, and algorithm updates to maintain competitive performance.

Cross-Functional E-Commerce Support

• Partner with the Shop Manager and e-commerce team on special projects such as product launches, creative asset coordination, or seasonal promotions.
• Share Amazon performance insights to inform broader digital marketing and merchandising strategies.
• Provide occasional support with Shopify listings, influencer gifting coordination, or paid campaign reporting as needed.
• Collaborate across departments to ensure consistent branding and messaging across all online sales channels.

Qualifications

• Proficiency in e-commerce platforms, with a focus on Amazon storefront management
• Strong analytical skills to track performance, analyze sales data, and identify trends
• Excellent communication skills for effective collaboration and customer interaction
• Experience in providing outstanding customer service and handling inquiries promptly
• Understanding of sales strategies to drive revenue and meet company goals
• Adaptability, organization, and ability to work on-site in a fast-paced environment
• Bachelor’s degree in Marketing, Business, or a relevant field preferred
• Highly organized, detail-oriented, and able to manage multiple initiatives simultaneously
• Self-motivated, looks for tasks and gets to work without being told

Nice to Have

• Experience with Paid Ads
• Familiarity with creative strategy, A/B testing, and conversion optimization
• Experience with TikTok Shop or Shopify
• Graphic design or video editing skills for ad creatives
• Knowledge of influencer marketing or affiliate programs
• Knowledge of online marketing strategies and trends is a plus

Benefits

• 401K
• Paternal Leave
• PTO/Vacation time
• Birthday Off
• Stipend toward insurance

About Us

Lash Next Door, established by Brooklyn and Bailey McKnight in 2018, is a women-owned business dedicated to creating a safe and honest shopping experience. Initially starting with its signature mascara, the brand has grown significantly over the years, expanding into apparel while maintaining its foundation in beauty products. Lash Next Door is committed to delivering high-quality products and building strong connections with its loyal audience. Today, the company continues to grow with a focus on empowering its customers and creating innovative beauty and lifestyle solutions.