Vice President, Chief Information Officer and CISO, Business Innovation & Technology

The Vice President, Chief Information Officer & Chief Information Security Officer (CIO/CISO) is responsible for leading the Business Innovation & Technology organization, driving enterprise technology strategy, AI transformation, information security, operational excellence and business resilience across the company.

Reporting directly to the Chief Executive Officer, the CIO/CISO serves as a strategic advisor to the Executive Leadership Team (ELT) while remaining deeply engaged in the execution of enterprise initiatives. This role combines visionary leadership with a hands-on operating style to modernize business processes, accelerate AI adoption, strengthen cybersecurity, and enable sustainable business growth.

The CIO/CISO oversees four key departments:

· IT Services

· Product & Customer Support

· Business Transformation Office

· Governance, Risk & Compliance

The successful candidate will champion the responsible use of AI across the enterprise, ensuring that technology investments improve employee productivity, customer experience, operational efficiency, and data-driven decision making while maintaining strong governance and security.

Specific Duties and Responsibilities:

Enterprise Technology and Security Leadership

· Develop and execute enterprise technology and security strategies aligned with corporate objectives.

· Lead all corporate IT operations, including infrastructure, cloud services, enterprise applications, end-user computing, networking, identity management, collaboration platforms, service management and information security.

· Modernize enterprise systems with an emphasis on scalability, automation, resilience, operational excellence, and AI enablement.

· Establish enterprise architecture and technology standards that support long-term business growth.

· Develop and build a high-performing technology organization focused on execution, innovation, accountability, and exceptional internal and external customer service.

· Manage enterprise technology vendors, strategic partnerships, technology investments, and IT financial planning.

· Provide executive oversight of technology risks across all business functions, including Development.

AI and Business Transformation Office

· Lead team responsible for enterprise applications, Salesforce, marketing automation, business analytics, enterprise integrations.

· Develop executive dashboards and operational metrics that measure business performance, technology investments, AI adoption, and organizational effectiveness.

· Partner with the Executive Leadership to prioritize strategic initiatives that improve operational excellence and accelerate company growth.

· Define and execute enterprise AI strategy, identifying opportunities to responsibly leverage AI across every business function.

Product & Customer Support Leadership

· Lead the global Product and Customer Support department in delivering world-class 24x5 support to solution providers and customers.

· Drive operational excellence through continuous improvement, automation, AI-assisted support, and knowledge management.

· Partner closely with Development, Product Management, Sales, and Customer Success to ensure customer feedback directly informs product quality and innovation.

· Improve customer satisfaction, operational efficiency, service quality, and employee effectiveness through technology and process improvements.

Governance, Risk & Compliance

· Lead Governance, Risk & Compliance (GRC) program.

· Provide executive leadership for cybersecurity governance, data privacy, regulatory compliance, business continuity, disaster recovery, and crisis management.

· Oversee SOC 2 attestation, ISO 27001 certification, GovRAMP/CJIS initiatives, customer audits, internal security controls, enterprise risk assessments, and compliance initiatives.

· Partner with Legal, People, Finance, and executive leadership to help ensure compliance with evolving regulatory, cybersecurity, privacy, and AI governance requirements.

· Develop governance frameworks that enable innovation while effectively managing enterprise risk.

· Promote a culture of security awareness and continuous compliance throughout the organization.

Qualifications:

· Bachelor’s degree in information systems, computer science, engineering or a related field.

· 10 years of progressive executive leadership experience in enterprise technology.

· Experience supporting partner ecosystems, solution providers or channel organizations is required.

· Professional certifications such as CISM, CISA, CRISC, CISSP or equivalent are desirable.

· Demonstrated executive leadership experience within enterprise software or SaaS organizations.

· Extensive experience leading enterprise IT, business applications, cybersecurity, AI initiatives, and customer support organizations.

· Experience building and scaling global support organizations serving customers and partners.

· Demonstrated people leadership, including organizational design, executive coaching, succession planning, and talent development.

· Ability to balance long-term strategic planning with hands-on execution and operational excellence.

· Experience leading Governance, Risk & Compliance programs, including cybersecurity, privacy, business continuity, regulatory compliance, and internal controls.

· Strong business acumen, including technology budgeting, vendor management, contract negotiations, and investment prioritization.

· Exceptional executive communication, collaboration, and leadership skills.