What are the responsibilities and job description for the Surgery Counselor (Elective Procedure Sales) - LASIK & Refractive Surgery position at Laser Eye Institute?
Laser Eye Institute is Michigan's largest LASIK and SMILE vision correction center. We are seeking an experienced Surgery Counselor to guide patients through one of the most important decisions of their lives.
This is not a traditional medical receptionist or scheduling position. We are looking for someone with a proven background in elective procedure sales, such as plastic surgery, cosmetic surgery, aesthetics, medical spa services, or other high-value cash-pay healthcare procedures.
The ideal candidate is confident discussing treatment options, overcoming objections, building trust, and helping patients move forward with surgery while delivering an exceptional patient experience.
Responsibilities- Consult with prospective LASIK and refractive surgery patients
- Build rapport and educate patients on their vision correction options
- Present procedure recommendations and pricing
- Guide patients through financing and payment options
- Follow up with prospective patients by phone, text, and email
- Address concerns and overcome barriers to scheduling
- Maintain an organized sales pipeline and consistently follow up on leads
- Coordinate closely with physicians and the clinical team to provide an exceptional patient experience
- Consistently achieve consultation and surgery conversion goals
- 2 years of experience selling elective medical procedures or aesthetic services
- Strong closing skills with a consultative sales approach
- Comfortable discussing procedures ranging from several thousand dollars
- Excellent communication and relationship-building skills
- Ability to manage multiple patient leads while maintaining attention to detail
Highly Preferred Experience
- Plastic surgery
- Cosmetic surgery
- Medical spa
- Aesthetic medicine
- Dermatology cosmetics
- Fertility treatment
- Dental implants
- Refractive surgery or ophthalmology
- Great compensation, competitive base salary plus performance-based incentive opportunities.
- Opportunity for career growth both professionally and personally
- Excellent Insurance benefits (Medical, Dental, Prescription)
- Four weeks paid time off per year (PTO, Vacation, Holidays)
- 401(k) retirement plan with 4% employer match