Director of Human Resources/ Head of Human Rescources

POSITION SUMMARY:

The Director of Human Resources is a key member of the leadership team, responsible for leading both the strategic and operational aspects of HR. The role shapes and leads the organization’s people strategy, people operations and cultural evolution to create an exceptional employee experience that supports engagement, inclusion, and retention across the organization.

This position oversees all HR functions including employer branding, organizational design, workforce planning, recruitment and retention, employee relations, training and development (in collaboration with Dean of Education), compliance, benefits, performance management, HR technology, people analytics, and organizational culture. The Director proactively advises senior leadership and partners closely with the President and leadership team to build innovative practices and systems that support long-term organizational strength, while also responding with urgency and care to the day-to-day realities of a service-oriented environment.

This role manages two HR team members and oversees HR vendor relations.

KEY RESPONSIBILITIES

Employer Branding & Communications

• In partnership with the leadership team, define and support a vision and brand as an employer of choice.
• Create externally- and internally-facing communications, including via social media, email, newsletters, and on the website, that showcase Lasell Village as an exceptional place to work.

Recruitment & Staffing

• Design and roll out an organization-wide values and competencies model that reflect the future of Lasell Village and that become standardized throughout all departmental hiring practices.
• Develop and implement strategies to attract, recruit, and retain a diverse pipeline of candidates across all departments, with attention to frontline service roles.
• Manage staffing resources, budgets and timelines. Proactively track and report on hiring metrics.
• Proactively partner with managers on a regular basis to recommend potential organizational changes, including additions, and to be able to forecast staffing needs and ensure timely hiring aligned with resident care and operational demands.
• Oversee a comprehensive new hire experience and continuously improve onboarding and orientation programs to provide a welcoming and consistent employee experience.

Organizational Design

• Advance organizational performance and capabilities through systematic reviews of leadership, workloads and culture across the organization. Define and help shape “the future of work” at Lasell Village by partnering with our Dean of Education on workforce readiness, change management, technology adoption, skills training, and cultural awareness training.
• Partner with business leaders on how to lead, assess, and develop team members. Create and lead succession planning on a regular basis.
• Serve as HR subject matter expert during strategic planning as well as for any future expansion plans for Lasell Village, ensuring that the Voice of the Employees are represented at all times.

Employee Relations & Engagement

• Serve as a trusted advisor to leadership and employees on HR matters, aiming to coach and empower leaders to resolve conflicts or concerns within their groups.
• Address employee concerns with urgency, sensitivity, confidentiality, fairness, and respect.
• Build and maintain positive employee relations through proactive communication, constructive conflict resolution, and recognition programs.
• Regularly collect, assess, and recommend actions based on employee insights, and surface areas of opportunity to drive a better employee experience and proactively address potential concern areas before they escalate.
• Drive ongoing employee engagement initiatives, including surveys, appreciation events, and multiple channels for employee voice.

Training & Development

• Identify training needs and coordinate professional development opportunities across departments.
• Equip managers with leadership, compliance, and supervisory skills that strengthen accountability and communication.
• Support career pathways for employees, fostering retention and growth.

Compliance & Policy Administration

• Ensure compliance with all federal, state, and local employment laws and regulations (EEOC, FMLA, ADA, OSHA, etc.).
• Maintain and regularly update the employee handbook, HR policies, and procedures.
• Oversee workplace safety initiatives and partner on risk management.

Rewards, Compensation & Benefits

• Lead administration of benefits and payroll processes, ensuring accuracy, competitiveness, and cost-effectiveness. Work with vendors to achieve optimal benefits offerings at a reasonable cost. Explore and recommend innovative benefits and rewards offerings to provide more comprehensive employee support.
• Conduct regular market and internal assessments to ensure that employees are being paid fairly. Guide compensation planning, and partner with finance leadership on compensation budgeting.
• Oversee compensation and benefits administration, providing clear guidance and support to employees on benefits, compensation and payroll matters. Partner with finance, overseeing backup payroll administration.

Technology, Reporting & Data

• Build a People Analytics function that will guide investments in employee experience and serve as a dashboard to allow leaders to understand how the People function is serving their groups.
• Continuously evaluate, implement and integrate People-focused technology solutions, including AI and self-service functions, that will drive People effectiveness in a safe and scalable manner.
• Manage all People-related reporting for the organization, including for Board meetings, compliance, and regular leadership meetings.
• Ensure employee data is held with the utmost privacy.

Performance & Culture

• Lead the performance management process, creating standardized performance management approaches and ensuring timely, fair and consistent evaluations.
• Partner with managers on goal-setting, coaching, and ongoing performance improvement.
• Champion an inclusive, employee-centered culture that reflects Lasell Village’s mission and values.

QUALIFICATIONS

• Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree or HR certification (PHR/SPHR, SHRM-CP/SCP) preferred.
• 7 years of progressive HR leadership experience, ideally in healthcare, senior living, hospitality, or other service-oriented environments.
• Prior direct management experience within HR is required.
• A strategic mindset, paired with an operational focus, that translates organizational goals into HR best practices to ensure operational excellence.
• Demonstrated success in driving change management and cultural shifts.
• Proven experience leveraging technology and data to improve the HR function and the overall employee experience.
• Prior responsibility for budget management (compensation, staffing, employee programs, HR technology), people analytics, compensation planning and reporting.
• Strong ability to apply knowledge of employment law, compliance, and HR best practices across a diverse workforce made up of front-line employees, professionals, emerging leaders, and executives.
• Program design and innovation abilities, with a track record of launching new employee initiatives.
• Excellent interpersonal, communication, and conflict resolution skills.
• Strong executive presence and a demonstrated ability to build trusted, collaborative relationships across all levels of an organization.
• Commitment to fostering a respectful, inclusive, and supportive workplace environment.

SALARY: $140,000- $160,000

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