System/Network Administrator

Location: Temperance, MI

About Us

LaScala, Inc. is a leading Managed IT, Managed Security, and Managed Compliance Services Provider. We are excited to develop our team with skilled professionals who excel in fast-paced, client-centric environments.

We provide end-to-end IT infrastructure management, cybersecurity services, and proactive support to businesses across multiple industries, keeping their operations secure, reliable, and efficient. Our team is responsible for a wide range of system, network, and security tasks, from day-to-day support to large-scale infrastructure projects.

Join us and play a key role in delivering high-quality managed services to our clients.

Job Summary

We are looking for a talented individual with both systems & network administration experience to join our technical team. This role involves hands-on management, deployment, maintenance, and troubleshooting of client IT systems and networks in a managed services environment. The successful candidate will bring solid experience in both systems administration and network operations, with a focus on reliability and security. Prior MSP experience is preferred but not required. We value strong technical skills and a client-service mindset above all.

Key Responsibilities

· Implement, maintain, and support client servers, storage, virtualization platforms, and cloud services.

· Configure and troubleshoot network devices including routers, switches, firewalls, VPNs, VLANs, and wireless.

· Perform system updates, patching, backups, and restores while ensuring minimal disruption to client operations.

· Monitor systems and networks using standard tools and respond to alerts proactively.

· Balance reactive ticket-based support with proactive system and network maintenance.

· Experience managing backups and disaster recovery solutions.

· Experience with patch management systems.

· Experience with Linux and/or macOS administration.

· Familiarity with MSP tools Provide escalated support for support tickets, working closely with the support team and directly with clients to resolve issues quickly and efficiently.

· Assist with security tasks such as endpoint protection management, vulnerability scanning, and implementation of security best practices.

· Support client onboarding projects, including infrastructure documentation, migrations, and initial configuration of managed services.

· Support a diverse set of client environments typical of an MSP/MSSP.

· Participate in an on-call rotation for after-hours support as needed.

· Document procedures, configurations, and client environments accurately.

Requirements and Qualifications

· 3 – 5 years of hands-on experience in systems administration and network administration.

· Strong knowledge of Windows Server, Active Directory, Microsoft 365, macOS, and Linux administration.

· Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi) and experience with equipment from vendors such as Cisco, Meraki, Palo Alto, Ubiquiti, or Fortinet.

· Familiarity with common security tools and concepts (firewalls, antivirus/EDR, multifactor authentication).

· Relevant certifications are a plus (e.g., CompTIA Network , Security , Microsoft Certified: Azure Administrator Associate, CCNA).

· Excellent problem-solving skills and the ability to troubleshoot issues methodically.

· Strong verbal and written communication skills for interacting with clients and team members.

· Ability to manage multiple tasks and priorities in a dynamic environment.

· Preferred: Experience in a Managed Service Provider (MSP) environment supporting multiple clients and working with RMM/PSA tools.

Additional Requirements

· Strong troubleshooting and analytical skills.

· Ability to manage multiple priorities across different client environments.

· Excellent communication skills for professional, client-facing interactions.

· Reliable transportation and ability to travel to client sites as needed.

What We Offer

· Competitive salary commensurate with experience, plus comprehensive benefits including health insurance, 401(k), and Paid Time Off (PTO).

· Ongoing training, certification reimbursement, and clear paths for professional growth.

· A supportive, collaborative team culture that values work-life balance.

· Exposure to diverse technologies and clients in a growing company.

If you're passionate about IT infrastructure and enjoy helping clients succeed through reliable technology, we'd love to hear from you.

LaScala is an equal opportunity employer.

Pay: $68, $82,794.34 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Temperance, MI 48182

Salary : $82,794