Service Advisor - Red Rock Harley-Davidson

Service Advisor

Are you a relationship builder, problem solver, and sales professional who thrives in a fast-paced environment?

Our Service Advisors are the face of our award-winning service department and play a critical role in delivering an exceptional ownership experience for every customer who walks through our doors. This is more than a service counter position, it's an opportunity to build a rewarding career with one of the highest-performing Harley-Davidson service operations in the nation.

If you enjoy working with people, have a passion for motorcycles, and are motivated by performance-based earnings, we'd like to talk with you.

What You'll Do

As a Service Advisor, you'll serve as the primary point of contact between customers and our service team, helping riders keep their motorcycles performing at their best while ensuring a world-class customer experience.

Key Responsibilities

• Greet customers and create a welcoming, professional experience from start to finish.
• Listen to customer concerns and accurately identify service and repair needs.
• Prepare detailed repair orders and communicate customer concerns clearly to technicians.
• Provide accurate estimates, timelines, and recommendations for service work.
• Proactively communicate repair progress, delays, and additional service needs.
• Recommend maintenance, upgrades, accessories, and additional services that improve motorcycle performance, safety, and reliability.
• Schedule service appointments and manage workflow to maximize efficiency and customer satisfaction.
• Coordinate with technicians and parts personnel to ensure repairs are completed correctly and on time.
• Monitor work in progress and follow up to ensure quality standards are met.
• Process customer payments and complete all required service documentation.
• Open and close customer-pay, warranty, and internal repair orders.
• Maintain accurate service records, warranty documentation, and customer histories.
• Handle incoming phone calls and customer inquiries professionally and efficiently.
• Support dealership goals while building long-term customer relationships that create loyal riders for life.

What Makes You Successful

• You genuinely enjoy helping customers.
• You communicate clearly and confidently.
• You stay organized and focused in a fast-paced environment.
• You can manage multiple priorities without sacrificing attention to detail.
• You are comfortable recommending products and services that provide value to customers.
• You take ownership of every customer interaction and strive to exceed expectations.

Qualifications

• Previous Service Advisor experience required (automotive, powersports, marine, RV, or related industry preferred).
• Strong customer service, sales, and relationship-building skills.
• Excellent verbal and written communication abilities.
• Strong computer and keyboarding skills.
• Experience with dealership management software is a plus.
• Knowledge of Harley-Davidson motorcycles is preferred, or the ability and desire to quickly learn.
• Valid driver's license with motorcycle endorsement and acceptable driving record.
• Positive attitude, professional appearance, and strong work ethic.
• Ability to work effectively with customers, technicians, managers, and vendors.
• Strong time management and organizational skills.

Why This Opportunity Stands Out

• Work with one of the most respected and successful service departments in the country.
• Unlimited earning potential through performance-driven compensation.
• Opportunity to build lasting relationships with passionate motorcycle enthusiasts.
• Career growth opportunities within a high-performing dealership.
• Ongoing training and professional development.
• Be part of a team that values excellence, accountability, and customer satisfaction.

Physical Requirements

• Ability to stand, walk, and move throughout the dealership for extended periods.
• Ability to occasionally lift up to 40 pounds.
• Ability to occasionally move and balance motorcycles weighing 600 pounds.
• Ability to bend, stoop, crouch, reach, and handle tools or equipment as needed.

Work Environment

• Fast-paced dealership environment with frequent interaction with customers and technicians.
• Exposure to moving mechanical parts, fuel, cleaning products, and other materials commonly found in a motorcycle service department.
• Occasional exposure to exhaust fumes and airborne particles.
• Noise level may be moderate to loud depending on service department activity.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace for all employees and applicants. Employment decisions are based on qualifications, merit, performance, and business needs. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and employment process.